IT Support Specialist (SC Cleared)

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Support Specialist in London for a long-term contract. The role requires SC clearance and involves providing on-site support, training military personnel, and managing incidents. Candidates should possess strong IT knowledge and excellent customer service skills.

Qualifications

• Comprehensive understanding of IT strategies and processes.
• Excellent customer service and communication skills.
• Strong time management skills.

Responsibilities

• Provide on-site assistance and manage incidents.
• Deliver training for military personnel.
• Assist with equipment deliveries.

Skills

Customer service

Communication

Time management

IT strategies

Job description

IT Support Specialist (SC Cleared), London

This role requires an IT Customer Support Specialist to join our client on a long-term contract in London, UK. The position demands SC clearance and involves on-site support, training, incident management, and equipment delivery support.

Responsibilities:

• Provide on-site assistance and local workarounds to prevent contract penalties and service credits.
• Serve as a super-user for all military personnel, including delivering training for the Ascent Contract.
• Manage GBTE (simulator) incidents and liaise with Lockheed Martin regarding simulator issues.
• Support human factors and error management, specifically for UKMFTS.
• Assist with deliveries of equipment and systems outside the core IS/Picasso responsibilities.

Skills and Experience:

• Comprehensive understanding of IT strategies, products, projects, services, processes, applications, infrastructure, and data, and their relation to business.
• Excellent customer service and communication skills, both written and verbal, with the ability to influence perceptions.
• Ability to build effective relationships internally and with customers.
• Strong time management skills to handle multiple tasks efficiently.
• Knowledge of the Flying Training Environment and Programme is preferred.