IT Support Engineer- SC Cleared

Avance Consulting; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IT technician to manage server, network, and desktop systems. This role involves performing server maintenance, troubleshooting network issues, and providing desktop support. The ideal candidate will have a strong background in server management and excellent problem-solving skills. Join a dynamic team where your contributions will help ensure the seamless operation of IT systems across the organization. This position offers a fantastic opportunity to grow your career in a collaborative environment focused on innovation and efficiency.

Qualifications

• Proven experience in server management, including maintenance and migration.
• Strong knowledge of network management and troubleshooting.

Responsibilities

• Perform server maintenance tasks including drive replacement and powering on servers.
• Monitor and manage server room access and ensure compliance with industry regulations.
• Provide on-site support coordination for desktop-related issues.

Skills

Server Management

Network Management

Desktop Support

Problem-Solving

Communication Skills

Tools

Microsoft Windows Server

Windows 10 Pro

PRTG Network Monitor

Job description

Responsibilities:

Server Management:

- Perform server maintenance tasks including drive replacement and powering on servers.
- Assist with server migration and site closure as needed.
- Monitor and manage server room access.
- Ensure compliance with industry regulations and standards.
- Perform regular data backups and disaster recovery operations.

Network Management:

- Move network cables as required.
- Monitor the A/C unit in the server room.
- Manage network configurations and monitor system performance.
- Troubleshoot and resolve network issues.

Desktop Management:

- Power on workstations for remote users as required.
- Assist users with basic IT issues during morning UK hours.
- Process e-waste and ship gear back to the Plymouth depot.

Additional Responsibilities:

- Be on-call on-site in case of power outages.
- Provide on-site presence in the mornings following patch deployments.
- Reset power strips as needed.
- Collaborate with various departments to ensure IT systems align with organizational goals.
- Document IT processes, systems, and configurations for future reference.
- Provide on-site support coordination for desktop-related issues.

Qualifications:

- Proven experience in server management, including maintenance and migration.
- Strong knowledge of network management and troubleshooting.
- Experience in desktop support and user assistance.
- Ability to work independently and manage time effectively.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Preferred Qualifications:

- Experience with Microsoft Windows Server and Windows 10 Pro.
- Familiarity with network monitoring tools such as PRTG Network Monitor.
- Previous experience in a similar role within a corporate environment.

* Free services are subject to limitations