Crew Management Partner

Oceanic; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading maritime company is seeking a Crew Management Partner to oversee crew operations, ensure compliance with regulations, and manage budgets. The role involves stakeholder engagement and process improvement, offering competitive salary and career growth opportunities.

Benefits

Competitive Salary

Career Growth Opportunities

Personal Development

Qualifications

• Experience in maritime or shipping industries.
• Knowledge of crew operations and workforce management.

Responsibilities

• Ensure compliance with customer agreements and budget ownership.
• Manage crew engagement, welfare, and rotation plans.
• Contribute to budget preparation and monitor service performance.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Data Analysis

Tools

ShipSure

Job description

Applicant Portal

Job Details: Crew Management Partner

Full details of the job.

Vacancy Name: Crew Management Partner
Vacancy No: VN14709
Employment Type: Permanent
Location: Southampton, United Kingdom

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. provides quality and efficiency across sectors, including crew management, recruitment, ship management, technical services, and supporting management and commercial services. Our values—We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver—are at the core of our strategy of Investing in Talent. We are always interested in talented individuals who demonstrate these values and can deliver excellent service to stakeholders.

Overall Purpose of The Job

The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. It acts as the primary interface between Seafarers, Fleet Management, Crewing Operations, and external stakeholders, ensuring the execution of crew-related activities.

Key Responsibilities and Tasks

Crew Management & Service Delivery

• Ensure all duties comply with VMS, national, and international statutory requirements.
• Collaborate with Fleet Cell and Marine HR to ensure service delivery as per contracts.
• Serve as escalation point for crew-related issues, working with Fleet Managers and Crewing Operations.
• Deliver on KPIs related to crew management, including budget responsibilities.
• Utilize ShipSure effectively for all crewing activities and coordinate with teams for vessel crew management.

Crew Planning & Workforce Management

• Manage crew engagement and welfare.
• Maintain effective crew rotation plans aligned with global principles and guided by Global Pool Managers.
• Identify candidates for vacancies, escalate critical issues, and support crew pool management.
• Assist in vessel transitions and support career development and performance monitoring of seafarers.
• Address crew retention risks by engaging with key stakeholders.

Budget Management & Operational Efficiency

• Manage vessel budgets, including negotiations and reporting.
• Contribute to budget preparation with insights on wages, benefits, and costs.
• Monitor service performance and budget reviews, recommending improvements.

Compliance, Industrial Relations & HSSEQ Support

• Ensure compliance with maritime regulations and flag state requirements.
• Manage urgent crew changes and vacancies efficiently.
• Support HSSEQ in accident investigations and corrective actions.
• Maintain data quality and support quality assurance processes.

Stakeholder Engagement & Process Improvement

• Participate in new business proposals and onboarding processes.
• Collaborate with stakeholders, including seafarers, to ensure excellent service.
• Promote V.Group and Marine HR services and initiatives.
• Provide feedback on process improvements and digital tools.
• Deliver transparent, data-driven client reports.

What can I expect in return?

V. Group offers a competitive salary and benefits, with opportunities for career growth and personal development. Join a leading maritime company with exciting future plans.

Essential

• Experience in maritime or shipping industries.
• Knowledge of crew operations, planning, and workforce management.
• Proven customer service skills and stakeholder relationship building.
• Excellent organizational, problem-solving, and communication skills.
• Ability to manage budgets, reports, and KPIs effectively.
• Proficiency in technology and data analysis.

Desirable

• Proficiency in ShipSure and planning tools.
• Multinational work experience.

Applications Close Date: 15 Jun 2025