Senior Application Support Engineer

ZipRecruiter; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading tech client is seeking a Senior Application Support Engineer for a permanent role in Manchester. The position involves providing 3rd line support, managing incidents, and ensuring SLA compliance. Ideal candidates will have experience in Windows Server, IIS, and Active Directory, along with strong problem-solving skills. The role offers competitive pay and immediate interviews.

Qualifications

• At least 2 years’ experience within an IT department.
• Experience in a similar role would be beneficial.

Responsibilities

• Provide 3rd line application support, managing incidents and escalations.
• Perform root cause analysis of issues to prevent reoccurrence.
• Create, review and maintain support documentation.

Skills

Windows Server

IIS

Active Directory Services

T-SQL

PowerShell

ITIL

Tools

SCSM

Service Now

Microsoft Dynamics

Office365

Octopus Deploy

Job description

Job Description

Senior Application Support Engineer:

For one of our globally leading tech clients we are urgently looking for an experienced Senior Application Support Engineer for a Permanent role based in Manchester, UK

Its paying well and my client can interview asap!

Job purpose:

• Provide 3rd line application support, managing incidents and escalations through to resolution
• Communicate effectively with business stakeholders, internal and/or 3rd party support teams
• Ensure resolution of incidents according to agreed SLA's
• Apply problem solving skills to recreate, debug, identify and resolve issues
• Perform root cause analysis of issues to prevent reoccurrence
• Form part of the on-call rota for out of hours critical incidents
• Provide proactive support & maintenance across the application landscape
• Create, review and maintain support documentation for deploying and configuring applications
• Monitor/deploy application updates & patches
• Develop understanding of systems within the application landscape
• Support internal projects with technical design reviews and environment builds/deployment
• To be aware of and comply with all company policies and procedures, including but not limited to the SEFE Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.

Skills:

• Experience managing Windows Server, IIS & Active Directory Services
• Azure AD experience would be beneficial
• Azure IaaS / PaaS experience would be beneficial
• Knowledge of T-SQL (MS SQL) and/or PL/SQL
• Knowledge of minor programming or scripting (.NET / PowerShell)
• Experience using an IT Service Management Tool (e.g. SCSM, Service Now)
• At least 2 years’ experience within an IT department
• Previous experience in a similar role would be beneficial
• An understanding of IT service management processes (e.g. ITIL) would be beneficial
• Experience of Microsoft Dynamics (2012AX or 365) would be beneficial
• Experience of Office365 administration would be beneficial
• Experience of software deployment processes/systems (e.g. Octopus Deploy) would be beneficial

If this is you, then please do not delay in applying!