IT Service Desk Analyst

Teledyne Technologies Incorporated; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive IT Service Desk Analyst to join their dynamic team in Milton Keynes. This pivotal role involves being the first point of contact for a global user base, where you will log and resolve IT technical issues while providing exceptional customer support. The ideal candidate will have a strong background in first-line support, with expertise in Microsoft Windows, Active Directory, and troubleshooting. Join a company that values innovation and integrity, where your contributions will make a significant impact on the success of the team.

Qualifications

• 2-4 years in IT Service/Help desk or 1st line support role.
• Experience supporting Windows environments, both in person and remotely.

Responsibilities

• Act as first point of contact for global user base, logging and resolving IT issues.
• Provide high-level first-line support and escalate issues when necessary.

Skills

Microsoft Windows

Office Suite

Active Directory

Technical Troubleshooting

Customer Engagement

Education

Computer Science Degree

Demonstrated Experience in IT

Tools

ServiceNow

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceuticals.

We are looking for individuals who thrive on making an impact and want to be part of a winning team.

Job Description

Teledyne Technologies focuses on four main industrial markets: Aerospace and Defence electronics, Instrumentation, Engineered systems, and Digital Imaging. We have an exciting opportunity for an IT Service Desk Analyst to join our friendly team based in Milton Keynes. This service-critical role involves acting as the first point of contact for our global user base, logging and resolving IT technical issues, and escalating when necessary. The role requires clear and timely responses to support end users effectively.

The Role

Reporting to the European IT Service Desk Manager, the analyst will provide high-level first-line support, handle inbound and outbound calls for business units, troubleshoot and resolve issues within service levels, record activities in ServiceNow, monitor tickets, dispatch to specialists, and create knowledge base articles. Additional duties include escalating business outage issues and maintaining user accounts and security in accordance with company policies.

This role is ideal for a proactive individual with technical skills and a strong desire to deliver excellent customer support.

The Candidate

To succeed, the candidate should have previous experience in a 1st line support, IT Service Desk, or Helpdesk role, with knowledge of Microsoft Windows, Office, Active Directory, hardware, mobile devices, and IT systems. A willingness to learn new technologies is essential.

Technical troubleshooting skills, analytical ability, ownership of issues, and excellent customer engagement are required. Efficient time management, multitasking, and the ability to prioritize critical issues are also important.

Experience

2-4 years in an IT Service/Help desk or 1st line support role, supporting Windows environments both in person and remotely. Education in computer science or demonstrated experience in hardware, operating systems, servers, and networks. Strong attention to detail, self-motivation, and excellent communication skills in English are essential.

At Teledyne, we uphold the highest ethical standards. All employees must comply with applicable laws and regulations, maintaining our reputation for honesty, integrity, and innovation.