Installations Scheduler

TN United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in water quality solutions seeks an Installation Scheduler on a fixed-term basis to support during maternity leave. The role involves coordinating installation work, ensuring customer satisfaction, and optimizing resources. Ideal candidates will demonstrate strong communication skills and the ability to thrive in a fast-paced environment.

Benefits

25 days holiday plus bank holidays

Flexible holiday scheme

Opportunities for career growth and development

Perks at Work discounts

Cycle to work program

Company sick pay

Pension scheme

Wellbeing programs

Free eye tests and £100 towards prescription glasses

Enhanced maternity and paternity leave

Free fruits daily and coffee on Fridays

Social events including summer BBQs and annual awards

Free parking

Relaxed dress code

Access to online learning platforms

Qualifications

• Excellent communication skills required.
• Experience with CRM software preferred.
• Ability to manage competing priorities effectively.

Responsibilities

• Schedule appointments with customers efficiently.
• Optimize diaries for maximum productivity.
• Follow up on incomplete jobs.

Skills

Communication skills

Keyboard skills

CRM software experience

Ability to work under pressure

Rapport building

Tools

Salesforce

Job description

Join our team as an Installation Scheduler to support our team on a fixed-term basis covering a period of maternity leave. In this role, you'll collaborate with multiple teams to coordinate reactive and planned installation work. Your mission will be to efficiently schedule appointments that meet our customers' needs while optimizing available resources.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing household water quality. We are committed to excellence and customer satisfaction, delivering top-notch products and exceptional service.

Key Responsibilities

• Connect with both new and existing customers to schedule suitable appointment dates
• Serve as the primary support and point of contact for field-based Sales Representatives and Installers
• Schedule reactive and planned tasks efficiently, considering location, skills, and response times
• Optimize diaries for maximum productivity, remaining flexible to changing priorities
• Follow up on incomplete jobs and reallocate them according to service level agreements
• Identify upselling opportunities proactively
• Contribute to delivering outstanding customer satisfaction scores
• Build rapport and foster positive relationships with customers and colleagues
• Thrive in a dynamic, fast-paced environment, collaborating with stakeholders, customers, installers, and third parties

Requirements

• Excellent communication skills
• Strong keyboard skills and experience with CRM software (Salesforce advantageous)
• Experience in a scheduling role is beneficial but not mandatory
• Ability to work effectively under pressure in a busy environment
• Manage competing priorities calmly and efficiently
• Ability to provide clear, detailed information and advice positively
• Positive attitude, professionalism, openness to feedback, and adaptability
• Proven ability to build rapport with customers and colleagues

Benefits include:

• 25 days holiday plus bank holidays
• Flexible holiday scheme
• Opportunities for career growth and development
• Perks at Work discounts
• Cycle to work program
• Company sick pay
• Pension scheme
• Wellbeing programs
• Free eye tests and £100 towards prescription glasses
• Enhanced maternity and paternity leave
• Free fruits daily and coffee on Fridays
• Social events including summer BBQs and annual awards
• Free parking
• Relaxed dress code
• Access to online learning platforms