CloudCX Chatbot Developer

Red - The Global SAP Solutions Provider; Scotland; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a CloudCX Chatbot Developer to enhance customer interactions through advanced chatbot solutions. In this dynamic role, you'll design, develop, and deploy chatbots using the Genesys CloudCX platform, collaborating with cross-functional teams to ensure optimal user experiences. Your expertise in programming languages and natural language processing will be crucial in creating seamless integrations and improving chatbot performance based on user feedback. Join a forward-thinking team and contribute to exciting projects that redefine customer engagement in a hybrid work environment.

Qualifications

• Experience developing chatbots using Genesys CloudCX or similar platforms.
• Strong understanding of NLP techniques for conversational interactions.

Responsibilities

• Design and develop chatbots for automating customer interactions.
• Collaborate with teams to design workflows that meet customer needs.

Skills

Chatbot Development

JavaScript

Python

Java

Natural Language Processing (NLP)

Problem-Solving Skills

Tools

Genesys CloudCX

Docker

Microservices

UML Diagrams

Job description

Our international client is looking for a CloudCX Chatbot Developer to join their team for a 12-month freelance B2B contract with a high chance of extension. This is a hybrid in Bristol or London, and you would need to be on-site 3 days a week.

Project details

• Position: CloudCX Chatbot Developer
• Contract type: Freelance B2B.
• Contract Length: 12 months
• Location: Hybrid in Bristol or London
• Languages: English

Key Responsibilities

• Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs
• Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
• Integrate chatbots with Back End systems, APIs, and third-party services to provide seamless end-to-end solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insight

Desired Skills and Experience:

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks
• Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management
• Experience integrating chatbots with Back End systems, APIs and databases
• Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment
• Chatbot/IVRbotdevelopment experience is a mandatory skill
• Architectural diagrams
• Docker
• Microservices
• Software Engineering and Design Architecture
• UML diagram

If this interests you, please send me an up-to-date CV and we can discuss the role in more detail. If you know someone who might be interested, please forward this email their way.