CloudCX Chatbot Developer

Thrive IT Systems Ltd; Scotland; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a CloudCX Chatbot Developer to design and deploy intelligent chatbots on the Genesys CloudCX platform. This role involves enhancing customer interactions through automation across multiple channels. You will leverage your expertise in natural language processing and programming to create seamless solutions that improve user experience. Join a dynamic team that values collaboration and creativity, and make a significant impact in the realm of customer service technology. If you're passionate about chatbot development and eager to drive customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in developing chatbots or virtual assistants using Genesys CloudCX.
• Strong understanding of NLP techniques and chatbot frameworks.

Responsibilities

• Design and deploy chatbots using the Genesys CloudCX platform.
• Collaborate to understand business requirements and optimize chatbot performance.

Skills

Chatbot Development

Natural Language Processing (NLP)

JavaScript

Python

Java

Problem-Solving

Tools

Genesys CloudCX

Docker

Microservices

UML Diagrams

Job description

Position: CloudCX Chatbot Developer

Location: Bristol, UK - Hybrid (Two days onsite)

Duration: B2B Contract

Job Description:

As a Genesys CloudCX Chatbot Developer, you'll be responsible for designing, developing, and deploying intelligent chatbots on the Genesys CloudCX platform. Your expertise will drive personalized and efficient customer interactions, enhancing satisfaction and loyalty.

Key Responsibilities:

• Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels.
• Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs.
• Implement natural language processing (NLP) capabilities to enable conversational interactions and enhance user experience.
• Integrate chatbots with backend systems, APIs, and third-party services to provide seamless end-to-end solutions.
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insights.

Desired Skills and Experience:

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies.
• Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks.
• Strong understanding of NLP techniques including intent recognition, entity extraction, and dialogue management.
• Experience integrating chatbots with backend systems, APIs, and databases.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.

Skills:

Mandatory Skills: Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams.