Service Design Consultant - Local Government projects

TN United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consultancy is seeking a Service Design Consultant for local government projects in London. The role involves training, user research, and designing service concepts to improve customer experiences. This hybrid position offers flexibility and requires experience in public sector projects.

Qualifications

• Experience supporting design and delivery of services for local government.
• Independent consultant available from late June for 2.5 days per week for 6 months.

Responsibilities

• Run service design training, coaching, and mentoring.
• Conduct user research to understand needs and behaviours.
• Develop personas, journey maps, and service blueprints.

Skills

User research

Journey mapping

Prototyping methods

Job description

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Service Design Consultant - Local Government projects, London

Client: Project Blackbook LTD

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e823765a4b34

Job Views: 3

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

Role: Service Design Consultant - Local Government projects

Project duration: 5-6 months from late June (1-2 days per week). Location: Hybrid in London or Liverpool/Manchester.

We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government and have worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.

We prefer you to apply directly via our website, as the consultancy will view your profile on our platform.

Tasks

• Run service design training, coaching, and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's, and Place services.
• Conduct user research to understand needs, behaviours, and pain points.
• Develop personas, journey maps, and service blueprints.
• Facilitate workshops and co-creation sessions with stakeholders and users.
• Design service concepts and testable prototypes.
• Work closely with delivery, product, and operations teams to align implementation.

Requirements

• Availability: Independent consultant available from late June for 2.5 days per week for 6 months.
• Nice to have: Experience working in local government projects.
• Strong command of user research, journey mapping, and prototyping methods.

Roles: Consultant; Senior Consultant; Manager

We appreciate your application and aim to respond to all candidates.

Many thanks,

Blackbook Community Team

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