Customer Service Advisor - Part-Time Evenings (Merthyr Tydfil)

JR United Kingdom; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor for their Mobile Technical Team in Merthyr Tydfil. This part-time role offers a supportive environment where you can develop your skills while helping customers with their mobile technology needs. With flexible scheduling, uncapped commission, and a range of benefits including discounts and healthcare options, this position is perfect for those who enjoy problem-solving and customer interaction. Join a team that values your contributions and offers meaningful career development opportunities.

Benefits

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience is necessary; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Engage with customers over the phone to assist with mobile tech queries.
• Provide support for device questions and complex issues.

Skills

Problem Solving

Customer Relationship Building

Technical Support

Job description

Customer Service Advisor - Part-Time Evenings (Merthyr Tydfil), Merthyr Tydfil

Client: EE

Location: Merthyr Tydfil, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Type: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 Hours per week

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be engaging with customers over the phone, assisting with various mobile tech-related queries. Whether it's a simple device question or a more complex issue, your support helps keep our customers connected to their loved ones. Every day brings new challenges and opportunities to make a difference.

No specific experience is necessary; if you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value flexibility and understand life can be unpredictable. We offer options to schedule your own breaks, bank time, and occasional home working to support your work-life balance.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year
• Support for your career development and growth
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

Join a supportive team with meaningful training and opportunities to build a lasting career. What are you waiting for?