Audience Researcher

TN United Kingdom; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join the Science Museum Group as an Audience Researcher, where you'll engage with diverse visitor groups to support gallery development and programming. This full-time role offers the chance to conduct meaningful research and make a real impact on audience experiences, all while benefiting from a supportive work environment.

Benefits

27 days annual leave plus bank holidays

Health & Dental Insurance

Enhanced contributory pension

Interest-free loans

Career growth opportunities

Colleague networks

Great discounts on exhibitions and shops

Employee assistance programme

Flexible work policies

Wellbeing support

Qualifications

• Experience working with diverse audiences, including neurodivergent individuals.
• Ability to work on multiple projects and meet deadlines.
• Good communicator and team player.

Responsibilities

• Conduct audience research with various visitor groups.
• Make recommendations based on evidence-based findings.
• Provide advice to teams about audience needs.

Skills

Interpersonal skills

Qualitative research methods

Communication

Job description

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Do you have experience of working with members of the public? Would you like to engage with and give a voice to the diverse visitor groups at the Science Museum?

About us

This is an exciting opportunity to join the Audience Research and Advocacy team at the Science Museum Group (SMG), to aid our mission to inspire futures and implementation of our Strategy. Audience research is key to our approach which is audience-centred, equitable, evidence-based, collaborative, relevant, agile, efficient and sustainable.

We are recruiting for an Audience Researcher to join on a fixed term contract lasting 24 months. This is a full-time role, working 35 hours per week and is based at the Science Museum in London with hybrid working also available.

About the role

As an Audience Researcher you will conduct audience research with a wide variety of visitors including families, school groups, neurodivergent individuals, and adults to support the development of these two galleries, learning resources, programmes, events and activities.

Using evidence-based findings, you will make recommendations and provide advice for relevant teams at Science Museum, and across the Science Museum Group, about the needs, wants and expectations of the project's target audiences. To do this you will receive full training on audience research at SMG, including research methods such as interviewing, observation and qualitative data analysis.

About you

Joining us you will have good interpersonal skills and experience of working with members of the public. You will have an understanding of a range of audiences and their potential access requirements. This might include the D/deaf, Visually Impaired, and neurodiverse communities.

Crucially, you will be a good communicator with the ability to work well as part of a team. You will have an understanding of qualitative research methods and the ability to work on several projects simultaneously and keep to deadlines.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying

View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.