Sales & Client Services Lead, Hospitality

Formula 1; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading global sports organization as a Sales & Client Services Lead for Hospitality. In this role, you will develop a high-performing team, manage key client relationships, and drive sales for premium hospitality experiences at Formula 1 events worldwide. Your leadership will be crucial in achieving revenue targets and enhancing customer satisfaction. If you have a strong background in sales within the sports industry and are passionate about motorsport, this is your opportunity to make an impact in a dynamic environment.

Qualifications

• Extensive experience in sales and service within sports, ideally motorsport.
• Experience managing multi-million dollar budgets.

Responsibilities

• Develop and lead a high-performing sales and client services team.
• Manage internal and external stakeholders, including B2C and B2B clients.
• Achieve or exceed activity and revenue targets.

Skills

Leadership

Communication

Organizational Skills

Tools

Salesforce

Job description

Formula 1 covers a wide range of disciplines across various industry sectors, drawing the best from our teams of technicians, engineers, and media rights specialists, while encouraging creativity in digital and traditional media, marketing, and communications. From timekeeping to software development, broadcast engineering, and content creation, we consider ourselves the 11th Formula 1 team.

We are recruiting for a Sales & Client Services Lead, Hospitality for our Experiences and Hospitality team, based at our St James Market Office in London. Are you ready to be part of the world's greatest sport and entertainment spectacle?

Main Duties and Responsibilities:

1. Develop, lead, and build a high-performing sales and client services team focused on selling and servicing Formula 1 hospitality and ticketing clients across approximately 24 races worldwide.
2. Manage all internal and external stakeholders, including teams, promoters, resellers, B2C, and B2B clients.
3. Sell a full range of premium products on behalf of Formula 1, collaborating with the Director of Experiences & Hospitality, Service Delivery Lead, and Head of Experiences to develop innovative new products.
4. Work with the Service Delivery Lead and Senior Manager, Ticketing & Sales Operations, to manage and allocate hospitality inventory effectively.
5. Coordinate with F1 Finance and the Director of Experiences & Hospitality to review and set commercial goals.
6. Partner with the marketing team to develop strategies to maximize sales and ensure high standards in external communications.
7. Lead sales presentations both on-site and virtually, updating CRM systems accordingly.
8. Provide regular updates on pipeline management, sales results, and timelines to leadership.
9. Achieve or exceed activity and revenue targets set by the Director of Experiences & Hospitality.
10. Travel occasionally to F1 race weekends to deliver exceptional customer service.
11. Improve operational systems and stay updated on industry trends and best practices.

About You:

1. Extensive experience leading a high-performing sales and service function within sports, ideally in motorsport.
2. Proven leadership and management skills.
3. Experience managing multi-million dollar budgets and forecasting.
4. Familiarity with CRM systems (e.g., Salesforce) and ticketing platforms.
5. Excellent verbal and written communication skills.
6. Ability to build positive relationships and earn respect.
7. Strong leadership and organizational skills.
8. Fluent in English.
9. Valid UK/EU Driving License and willingness to travel.

Division: For more details, salary, and company information, please use the apply link.