Client Engagement & Operations Assistant

Paul Gough Media LLC; Hartlepool; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join a dynamic marketing agency in Hartlepool, where you'll play a key role in client engagement and operational support. This position offers a vibrant work environment and opportunities for professional development. Collaborate with teams across the UK and US, ensuring smooth operations while enhancing client satisfaction. With a competitive salary and a chance to make a tangible impact, this role is perfect for those looking to thrive in a fast-paced setting. Embrace the opportunity to grow and succeed in a supportive team atmosphere.

Benefits

Professional Development Opportunities

Vibrant Office Environment

Collaborative Work Culture

Opportunities to Travel to the USA

Qualifications

• Exceptional ability to manage multiple tasks and deadlines.
• Strong communication skills with internal and external stakeholders.

Responsibilities

• Oversee client communications and support onboarding of new clients.
• Provide general support within Mastermind and PhysioFunnels teams.

Skills

Organizational Skills

Attention to Detail

Problem Solving

Communication Skills

Customer Support Experience

Tech Savvy

Tools

CRM Tools

Email Marketing Platforms

Productivity Tools

Job description

Who Are We?

We are a fast-growing marketing training and full-service marketing agency with offices in Hartlepool and Celebration, Orlando. Our global client base includes healthcare businesses across the UK, USA, Canada, and Australia, whom we support in building and scaling successful practices.

Our founder, Paul Gough, is a 4x Amazon Best-Selling Author, an Instagram Verified Influencer, and a former professional football Physical Therapist. Having built his own highly successful physiotherapy business from scratch, Paul now shares his expertise in marketing and business growth with practice owners worldwide.

As part of our Training team, you’ll play a crucial role in managing the calendars of team members, maximising the productivity of our coaches, liaising with the clients, promptly providing query responses and resources, and ensuring the team operations run smoothly and efficiently. You will also be collaborating with other teams in both our UK and US offices. There may even be opportunities to travel to Orlando and around the USA.

What You’ll Do

• Client Engagement: Oversee client communications, providing prompt & professional responses at all times, and support with the onboarding of new clients
• Fulfilment: Ensure the smooth delivery of welcome materials and fulfilment packages to clients or prospects
• Admin Support: Provide general support within the Mastermind and PhysioFunnels teams, updating databases, communicating with clients, and managing calendars and schedules
• Operational Support:Assist with event coordination, feedback collation, risk identification, and solution implementation across the business
  
  

Key Results/Outcomes for Success

• Respond to emails within 24-48 hours
• Coordinate call bookings and calendar management for coaches
• Conduct weekly/monthly audits of members and their program subscriptions
• Proactive risk identification and solutions shared weekly with leadership
• Conduct reach-outs to clients and follow ups, as well as pre and post event calls
• Ensure a >98% client retainment each month within the programs
  
  

What We’re Looking For

• Organizational Skills: Exceptional ability to manage multiple tasks, deadlines, and projects
• Attention to Detail: A natural eye for detail in processes andcommunications
• Problem Solver: A proactive approach to identifying and addressing challenges
• Communication Skills:Strong communication skills and the ability to remain professional in working with internal and external stakeholders
• Experience: A background in Customer support, Administration, or Operationsis desirable
• Tech Savvy: Comfortable using CRM tools, Email Marketing platforms and other productivity tools
  
  

Why Join Us?

• Work in our vibrant Hartlepool office as part of a dynamic, fast-paced team
• Collaborate with colleagues across our UK and US offices, with opportunities to travel to America
• Play a key role in driving the company’s success and growth
• Benefit from opportunities for professional development and career advancement
• Competitive salary and the chance to make a tangible impact on the business
  
  

Location: Hartlepool, UK

In Office: Full-time, 10:30-18:30, Monday-Friday

Compensation: £23,000-£26,000

If this sounds like the perfect fit for you and you’re thinking, “That’s me!” then hit apply and start your journey with us today!Let’s achieve great things together—on both sides of the Atlantic!

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