Customer Service Coordinator (Hiring Immediately)

JR United Kingdom; Newtownabbey; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their team in Newtownabbey. This role involves leading a dedicated team, ensuring excellent customer service, and managing store operations. With a focus on inclusivity and personal development, the company offers comprehensive training and a variety of perks, including a generous holiday allowance and discounts on products. If you are passionate about customer service and leadership, this is the perfect opportunity to grow your career in a supportive environment.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Paid training

Flexible working shifts

Wagestream app for pay access

Rota sharing via phone

Qualifications

• Strong customer service skills with a focus on team leadership.
• Ability to manage various tasks in a store environment.

Responsibilities

• Lead and supervise the store team while ensuring excellent customer service.
• Manage store operations and handle challenging situations effectively.
• Coach and train team members to foster an inclusive culture.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Teamwork

Education

High School Diploma

Job description

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Customer Service Coordinator (Hiring Immediately), Newtownabbey

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Client:

Co-op

Location:

Newtownabbey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Closing date: 07-05-2025

Customer Team Leader Location: 32 Upper Malone Road, Belfast, BT9 5NA Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager, while delivering excellent customer service and performing various store tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. As a colleague, we promise to support your physical, mental, and financial wellbeing, with policies to help through life events including bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service daily, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising when needed and assisting with HR processes.
• Lead the introduction of new products and services, working with your team to implement changes and gather feedback.
• Build relationships and engage in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading/supporting your team and working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Paid training and support for your development and career growth.
• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family, including GP, eye care, mental health, and nutrition support.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their potential. We celebrate differences and ensure our teams reflect the communities we serve.
If you have a disability, we can make reasonable adjustments in our recruitment process. We’re part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
Please indicate if you wish to be considered under the scheme when applying.
During the recruitment process, we may ask for reasonable adjustments to enable your participation.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of your application, you will complete two online assessments (~20 minutes).
We reserve the right to close the vacancy early.