Product Specialist

Volaris Group; Cardiff; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a Product Specialist to join their dedicated team. This role combines financial expertise with client relationship management, offering an exciting opportunity for career growth. You'll be responsible for ensuring revenue targets are met, nurturing customer relationships, and delivering process-driven consultancy. With the flexibility of hybrid or remote working arrangements, this full-time position is perfect for someone looking to make a significant impact. Join a forward-thinking company that values your contributions and offers a supportive environment for professional development.

Benefits

Enhanced annual leave

Bank holidays

Flexible working arrangements

Qualifications

• Proven experience implementing software solutions.
• Ability to manage a pipeline of potential clients effectively.

Responsibilities

• Ensure revenue targets are met through delivery of services.
• Grow additional revenue by selling services and packages.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Client Relationship Management

Attention to Detail

Communication Skills

Project Management

Computer Literacy

Tools

MS Office

Job description

Job Summary:

Product Specialist
£35-40k p/a plus benefits

agentOS PropTech Group is the creator of products agentOS, agentPay and Calmony – a leading provider of property management software solutions, rent automations and client account services. We are seeking a Product Specialist to join our dedicated team. This role combines financial expertise with client relationship management, supporting our services and solutions. This is an exciting opportunity for someone looking to take the next step in their career, with increased responsibilities and independence.

Job Description:

The Role

We are seeking a Product Specialist to join our team. This role combines financial expertise with client relationship management, supporting our services and solutions. This is an exciting opportunity for someone looking to take the next step in their career, with increased responsibilities and independence.

Key Responsibilities

• To ensure PS income, billable utilisation and other key quarterly & annual targets are met through the delivery of billable services
• To actively grow additional PS revenue by filling calendar white space through the selling of additional services and packages
• To help the sales and operations teams as needed to help drive customer success
• To deliver process-driven consultancy to enable customers to make the most of their investment
• In consultation with customers, to write custom reports.
• In consultation with customers, to assist the IT team through the writing of custom development specifications
• To nurture and develop relationships with customers through regular engagement with the aim of growing overall usage of agentOS products, increasing licence & service revenue and minimising customer attrition
• To contribute to the writing and publication of externally-facing content including, but not limited to, training and other product-related materials, blog posts and social media content
• To maintain an accurate knowledge of all agentOS’s products
• To participate in regular team and company meetings
• To attend and actively participate in conferences (internal and external) and industry exhibitions as required
• To perform whatever additional duties are in the best interests of the company as instructed by the Senior Management Team
• Manage the pipeline of leads generated by support teams, qualifying opportunities and converting them into billable client engagements
• Track conversion rates and maintain accurate forecasting of upcoming work

Requirements

• Proven experience implementing software solutions
• Strong analytical, problem-solving, and decision-making abilities
• Ability to manage a pipeline of potential clients and prioritise opportunities
• Ability to learn new systems and technologies quickly
• Outstanding attention to detail and deadline management
• Excellent verbal and written communication skills with the ability to adapt communication style to different audiences
• Proven ability to manage multiple projects simultaneously
• Strong computer literacy, including MS Office
• **Experience in property/lettings client accounting is highly advantageous **

Location & Working Arrangements

• office-based, hybrid or fully remote available
• Full-time position with standard business hours (Monday to Friday, 9:00am to 5:00pm)

Benefits

• Enhanced annual leave, 28 days plus bank holidays, rising to 31 days after 3 years

Worker Type:

Regular

Number of Openings Available:

1