Agency Management Officer

The Guinness Partnership; Oldham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Agency Management Officer to join their team in Oldham. This full-time role focuses on managing and overseeing supported housing schemes, ensuring compliance with landlord and tenant law while providing vital support to vulnerable customers. You will play a crucial role in contract management, liaising with various stakeholders to deliver high-quality housing services. If you are passionate about making a difference in the housing sector and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• Experience in a Housing Association and knowledge of supported housing.
• Proven contract management experience and knowledge of regulations.

Responsibilities

• Manage and oversee agency-managed properties ensuring compliance and safety.
• Monitor contracts and provide liaison for housing management services.

Skills

Housing Management

Contract Management

Landlord and Tenant Law

Health & Safety Regulations

Communication Skills

Education

Level 2 CIH in Housing or equivalent

Job description

About the role
We have a new opportunity for an Agency Management Officer to join our team in Oldham on a full-time permanent basis.

The Agency Management Team is responsible for managing and overseeing schemes where we collaborate with other organizations to deliver services to our customers. Predominantly, this involves our Supported Housing, where the organization is a specialist support provider. Together, we provide specialist housing and support for 1000 vulnerable customers nationwide across various properties. You will be responsible for ongoing contract management, monitoring, and liaison for all agency-managed properties in your area. Occasional travel to support colleagues from our Oldham base may be required. You will ensure that the housing management services provided on our behalf meet standards, that contracts are valid and adhered to, and that properties are compliant and safe for our customers.

What we are looking for
As a customer-focused organization, we value how we do things as much as what we do.

You should be an experienced Housing Management professional with a strong working knowledge of landlord and tenant law.

Additionally, you will be able to demonstrate:

• Experience working in a Housing Association with knowledge of the supported housing sector.
• Proven experience in contract management.
• Knowledge of Health & Safety regulations within a social housing context.
• The ability to communicate complex information effectively to both specialist and non-specialist colleagues.
• Excellent oral and written communication skills.
• Alignment with the Guinness Behaviours.

Essential qualifications:

• Educated to Level 2 (e.g., CIH in Housing or equivalent).

For more details about the key responsibilities of the role and to confirm you meet the essential criteria, please review the role profile.