Cloud Infrastructure Architect

Financial Ombudsman Service; Manchester; Hybrid; GBP 71,000 - 77,000; Full time

Job summary

A leading organization is seeking a Cloud Infrastructure Architect to build secure, scalable cloud-based services. The role involves designing automation frameworks, collaborating with various teams, and ensuring effective disaster recovery. Ideal candidates will have strong knowledge of cloud platforms and infrastructure design.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

Gym membership discounts

Qualifications

• Hands-on experience with Azure and AWS.
• Strong knowledge of automation tools like Ansible and Terraform.
• Experience in core infrastructure design roles.

Responsibilities

• Design automation frameworks for infrastructure delivery.
• Work with IT and business teams to implement solutions.
• Provide training and support as a subject matter expert.

Skills

Cloud platforms and services

HA and DR concepts

Automation CI/CD methodology

VMWare vSphere

Public and hybrid cloud methodologies

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Cloud Infrastructure Architect

Are you passionate about building secure, scalable cloud-based services?

Employment Type: Full-time

Working hours: 35 hours per week. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern

Reporting to: Chief Architect

Salary: London salary from £78,925 - £85,000 (dependent on experience ) , Manchester salary from £71,750 - £77,000 (dependent on experience).

Location: London docklands (Hybrid) or Manchester (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About Financial Ombudsman Services

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year. The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey.

With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

As part of the Ombudsman’s cloud strategy the Infrastructure Architect role strongly focusses on cloud-based services and requires significant knowledge and experience in cloud-based technologies. Although we are a cloud-first organisation, there remains a need for on-prem services to cater for specific needs and to support our office buildings.

The role will work closely with peers in the Architecture Team, Infrastructure Team, Product Owners, Technology owners, Information Security, Data Protection, Service Delivery and business leaders to understand both current requirements and future needs of the organisation – with the aim to deliver a secure and protected environment for our customers.

Key responsibilities

• Design automation frameworks to ensure the correct and consistent delivery of infrastructure components and configuration.

• Introducing industry relevant standards and principles to steer designs into a single considered infrastructure architecture across the enterprise.

• Work with the appropriate IT and business teams to plan the implementation of infrastructure solutions.

• Provide training and support to IT teams and other departments, acting as an infrastructure technologies subject matter expert.

• Creation of high-level design and low-level specification for technology change

• Improved collaboration between IT, cyber, business, engineers, domain architects, and management

• Representing architecture in formal governance forums – Design Authority, Change Advisory Board

• Forming the organisation’s Infrastructure Architecture including security controls

• Working within a distributed architecture team, delivering high quality artefacts relating to the delivery of both component and system wide architectures

• Working within a distributed architecture team, delivering high quality artefacts relating to the delivery of both component and system wide architectures

• Providing technical expertise to the Technical Design Authority, Hot house and change advisory board groups.

• Determining appropriate methods for effective Disaster Recovery at the infrastructure layer

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Hands on experience and strong knowledge of: Cloud platforms and services (Azure, AWS)

• HA and DR concepts and design across

• Automation CI/CD methodology – Ansible, BICEP, ARM, terraform

• VMWare vSphere & SaaS Service Integration

• Significant experience in principal core infrastructure design role

• Strong experience with on-premises infrastructure technologies.

• Strong experience with public and hybrid cloud methodologies

Why Financial Ombudsman Service?

We are a value led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy . They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our Coventry office is 2 minutes’ walk from the main station

• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please upload your CV, which should highlight relevant skills and experience and explain any gaps in your working life.

• A statement of interest identifying how your experience fits this role is always welcomed, but not essential

This advert will close at Midnight on Thursday , 5 th June 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!