Systems Administrator - UK

Gaming Laboratories International, LLC; Bethesda; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the gaming testing industry seeks a Systems Administrator to manage and develop key applications, focusing on JIRA and ServiceNow systems. The role involves maintaining global network infrastructure and ensuring optimal performance. Candidates should have experience in enterprise networks, proficiency in Atlassian products, and a Bachelor's degree in IT or related fields. The company offers competitive salaries, benefits, and a supportive work culture.

Benefits

25 annual leave days plus public holidays

Discretionary end-year bonus

Weekly fresh fruit, free coffee, tea

Qualifications

• Minimum of two years experience in a related enterprise network environment.
• Familiarity with cloud environments, especially Microsoft Azure.

Responsibilities

• Administer and update the company's ServiceNow incident management system.
• Analyze JIRA workflows and processes, making updates based on business requirements.
• Maintain and support interconnectivity between EMEIA offices and international locations.

Skills

Communication

Attention to Detail

Flexibility

Education

Bachelor’s degree in computer science

Tools

Atlassian products

ServiceNow

Microsoft Outlook

VMWare

Job description

Location- Office based Bangor, North Wales

Who We Are…

Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system which is released to the public must be able to show that it conforms to the required regulations. To do this, the system must be tested by an independent testing facility. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development.

What You Will Accomplish Here…

As a Systems Administrator, you will play a key role in the operation, administration, and development of key applications used by our global organization, as well as contributing to the overall operation of our global network. This position will primarily focus on the maintenance, upgrades, administration, and development of the Atlassian JIRA and ServiceNow systems. Additionally, you will work with our operations team on maintaining our global network infrastructure, including system maintenance, monitoring, troubleshooting virtual server environments, network security, application management, and LAN/WAN analysis.

• Complete administration tasks including planning upgrades/enhancements, applying patches, and user management of the global JIRA system.
• Analyze JIRA workflows and processes, making updates based on business requirements.
• Administer and update the company's ServiceNow incident management system, including upgrades and patches.
• Develop new workflows and reports for the ServiceNow ticketing system.
• Analyze system and application performance, taking corrective actions as needed.
• Maintain and support interconnectivity between EMEIA offices and international locations.
• Review network monitoring tools and anomalies weekly.
• Update network infrastructure equipment as necessary.
• Deploy, configure, maintain, and support networking equipment and systems.
• Keep documentation and diagrams regarding system functionality up to date.
• Assist with LAN/WAN infrastructure installation as needed.
• Conduct LAN/WAN analysis to ensure optimal network performance, including monthly utilization reports.
• Resolve issues within LAN/WAN environments.
• Ensure the integrity and 24/7 availability of network data through backup monitoring.
• Troubleshoot Azure AD and Azure systems.
• Communicate projects and priorities with global team members and IT management weekly.
• Perform other duties as assigned.

Education, Experience, and Skills

• Minimum of two (2) years experience in a related enterprise network environment.
• Bachelor’s degree in computer science, IT, or related discipline preferred.
• Familiarity with cloud environments, especially Microsoft Azure.
• Knowledge of administering ServiceNow.
• Proficiency with Atlassian products including Jira, Confluence, and Bitbucket.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Knowledge of network topology and remote access devices.
• Experience with virtual environments, VMWare preferred.
• Flexibility to support business needs and work independently.
• Strong attention to detail and communication skills in English.
• Availability for flexible hours and travel to EMEIA offices.

What We Offer…

• 25 annual leave days plus public holidays.
• Discretionary end-year bonus.
• Annual performance reviews and career development.
• Weekly fresh fruit, free coffee, tea, etc.
• International work environment with diverse nationalities.

Note: Employees may be required to obtain a gaming license, which could impact employment status.

This description is not exhaustive; other duties may be assigned. GLI is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, religion, gender, etc.