Student Helpdesk Assistant

JR United Kingdom; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the education sector is seeking a dedicated individual to support student lifecycle processes. The role involves maintaining accurate records, providing front desk services, and improving services based on user feedback. Ideal candidates will have experience in higher education and strong IT skills.

Qualifications

• Experience of working in a Higher Education environment.
• Good working knowledge of Microsoft packages.

Responsibilities

• Support the student lifecycle, utilising systems and databases.
• Provide a front of house service to students at the helpdesk.
• Ensure data quality of student records.

Skills

Communication

IT Skills

Proactive

Detail Oriented

Education

Experience in Higher Education

Tools

Microsoft Office

Job description

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Hybrid - 4 days office based, 1 day from home

Immediate start until the end of July 2025 initially

THE ROLE

Supporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.

DUTIES AND RESPONSIBILITIES

• Support the student lifecycle, utilising systems and databases.
• Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Providing a front of house service to students, manning the student helpdesk and acting as a first point of contact (on a rota).
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Maintain up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
• Undertake any other duties as may reasonably be required., including working on activities with other Schools.

PERSON SPECIFICATION

• Experience of working in a Higher Education environment.
• Experience of meeting stakeholders' needs and expectations.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Willingness to man the student enquiry desk on a rota.
• Knowledge and understanding of core academic and administrative functions in higher education.
• Good communication skills and ability to draft accurate correspondence which concisely conveys complex information.
• Ability to work with a broad range of stakeholders in a professional and assured manner.
• Proactive with the ability to work independently as well as delivering within a team.
• Methodical, detail oriented and flexible in their approach to work, maintaining a high level of accuracy.
• Comfortable with adapting to change, driving own professional development
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.