Student Helpdesk Assistant

Gray & Associates Recruitment Services; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment service is seeking Student Helpdesk Assistants to support processes across the academic cycle. The role involves maintaining accurate records, providing front of house services, and improving services based on feedback. Ideal candidates will have experience in higher education and strong communication skills. This hybrid position offers a competitive pay rate and an immediate start until July 2025.

Qualifications

• Experience of working in a Higher Education environment.
• Good working knowledge of Microsoft packages.

Responsibilities

• Support the student lifecycle, utilising systems and databases.
• Provide a front of house service to students visiting the enquiries desk.

Skills

Communication

IT Skills

Proactivity

Education

Experience in Higher Education

Tools

Microsoft Office

Job description

Job Description

Student Helpdesk Assistant x3 - £17.17ph plus hol pay - South East London

Hybrid - 4 days office based, 1 day from home

Immediate start until the end of July 2025 initially

THE ROLE

Supporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.

DUTIES AND RESPONSIBILITIES

• Support the student lifecycle, utilising systems and databases.
• Provide a front of house service to students visiting the student enquiries desk, acting as a first point of contact (on a rota basis).
• Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Maintain up-to-date knowledge of data protection requirements and support Freedom of Information and subject access requests.
• Undertake any other duties as may reasonably be required, including activities with other Schools.

PERSON SPECIFICATION

• Experience of working in a Higher Education environment.
• Willingness to provide front of house service to students visiting the student enquiries desk, acting as a first point of contact.
• Experience of meeting stakeholders' needs and expectations.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Knowledge and understanding of core academic and administrative functions in higher education.
• Good communication skills and ability to draft accurate correspondence that concisely conveys complex information.
• Ability to work with a broad range of stakeholders in a professional and assured manner.
• Proactive with the ability to work independently as well as within a team.
• Methodical, detail-oriented, and flexible in approach, maintaining a high level of accuracy.
• Comfortable with adapting to change and driving own professional development.
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.