Customer Service Representative (£25k-£35k)

Curate Health; Marlow; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Curate Health is seeking enthusiastic individuals for a customer service role in Marlow. The position involves handling customer inquiries, providing excellent service, and collaborating with various departments. A hybrid working model is offered, along with training and career progression opportunities.

Benefits

30 days annual leave

Pension

Training and progression opportunities

Individualised bonus incentives

Qualifications

• Prior customer service experience required.
• Exceptional computer/technical skills needed.
• Ability to handle high volume customer interactions.

Responsibilities

• Provide top-notch customer service via phone and email.
• Assist customers with placing orders and tracking shipments.
• Collaborate with departments for accurate order fulfilment.

Skills

Customer Service

Communication

Problem Solving

Time Management

Attention to Detail

Tools

CRM Systems

Ticketing Systems

Job description

We are looking for friendly, fun and enthusiastic individuals to join our expanding team here at Curate Health. Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. We are a diverse team full of energetic and driven individuals who have a "can do attitude" and are looking for likeminded individuals to join us. If you enjoy being part of a diverse team, consider yourself a people person, thrive off of a fast-paced working environment, then this job may be the perfect fit for you!

What we are looking for:

• Someone able to work in the office in Marlow 4 days a week (1 day working from home)
• Prior customer service experience (any industry)
• Exceptional computer/technical skills
• Quick learner and keen for career progression
• Excellent communication skills
• Professional and friendly telephone manor
• Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
• Strong problem-solving and decision-making abilities
• Ability to work collaboratively with other departments
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry skills
• Experience with CRM and ticketing systems (preferred but not essential)

What we offer you in return:

• Hybrid working model (1 DAY WORKING FROM HOME)
• 30 days annual leave
• Pension
• Training and progression opportunities
• Individualised bonus incentives

Your day to day responsibilities include:

• Dealing with complaints in a professional and timely manor on the phone and via email
• Providing top-notch customer service
• Responding to customer inquiries and resolve their issues via email and phone
• Assist customers with placing orders, tracking shipments, and processing returns.
• Provide product information and recommendations to customers.
• Collaborate with other departments to ensure timely and accurate order fulfilment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to the senior management team
• Stay up to date with product knowledge
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Now you know the basics, here's more about Curate Health and what we do...

We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.

Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more.

Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.

We are really excited about growing our company and having new members of the team join us at this exciting time!

If this sounds like the role for you then please click apply now and send over your CV. We can't wait to hear from you!