Information Governance Officer (Information Security)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Information Governance Officer to support ward operations in a dynamic environment. This role involves administrative duties, ensuring smooth patient interactions, and maintaining essential records. The ideal candidate will possess strong organizational skills and a commitment to customer care. Working within a supportive team, you will contribute to improving patient outcomes and enhancing service delivery. Join a forward-thinking organization that values respect, compassion, and community partnerships, and be part of a mission to deliver exceptional care to the community.

Qualifications

• Experience in busy healthcare environments and proficiency in relevant systems.
• Ability to handle inquiries and maintain patient records accurately.

Responsibilities

• First point of contact for patients and families, managing inquiries and appointments.
• Maintain ward records and assist with administrative tasks.

Skills

Computer Literacy

Organizational Ability

Customer Care

Effective Communication

Education

NVQ Level 2

GCSE English

Tools

Cerner

EPRS

Job description

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Information Governance Officer (Information Security), London

Client: Lewisham and Greenwich NHS Trust

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Lewisham and Greenwich NHS Trust (LGT) is a community-focused provider of local and acute care, delivering high-quality services to over one million people across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and support our communities to live healthier lives and to receive care when needed.

Employing nearly 7,500 colleagues, known as Team LGT, we operate at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and various community settings. We also provide some services at Queen Mary’s Hospital in Sidcup.

Our vision is to be exceptional in patient care, staff support, and community partnerships. We value Respect, Compassion, Inclusion, Accountability, Listening, and Succeeding Together.

Our services include inpatient and outpatient care, emergency services, and community care. The Trust is rated 'good' or 'outstanding' in most inspections by the Care Quality Commission.

We perform thousands of procedures annually, including births, home visits, and emergency care. We are involved in medical education and training, including partnerships with King’s College London, and are pioneers in new healthcare roles.

We actively collaborate with partners through the South East London Integrated Care System and other partnerships to improve community health outcomes.

Role Purpose:

Assist the Ward Manager and nursing team with ward administration and clerical duties to ensure smooth ward operations, including acting as a receptionist for visitors.

Main Duties:

• First point of contact for patients, families, and visitors, ensuring messages are passed promptly.
• Register patient details accurately on Cerner and admit/discharge via Cerner and EPRS systems.
• Handle inquiries via phone and in person, book follow-up appointments, and manage administrative tasks like answering phones, emails, photocopying, scanning, and mailing.
• Arrange hospital transport and manage visitor interactions following protocols.
• Provide cover for colleagues as needed, possibly across different sites.
• Develop relationships with medical staff and administrative teams.
• Maintain ward records, update whiteboards, and assist with patient wristbands and discharge feedback.

Additional Responsibilities:

• Order, receive, and dispatch goods; maintain stock and equipment records.
• Handle complaints, confidentiality, and process improvement suggestions.
• Manage medical records and ensure mandatory training is completed.

Ward-Specific Tasks:

• Order equipment, report faults, complete capacity reports, and manage specific ward procedures.

Person Specification:

• Educational requirements include NVQ Level 2 and experience equivalent to NVQ Level 3, GCSE English.
• Experience in busy healthcare environments, system proficiency, and minute-taking skills are desirable.
• Skills include computer literacy, organizational ability, customer care, and effective communication.
• Knowledge of data protection, child and adult safeguarding.
• Personal qualities include teamwork, ability to meet deadlines, flexibility, and site mobility.

We encourage early applications, support diversity, and note that some roles may not qualify for a skilled worker visa.