Booking Coordinator

JR United Kingdom; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare agency in Belfast is seeking a motivated Booking Coordinator to manage staff placements across various healthcare clients. The role involves scheduling, communication with clients and candidates, and maintaining accurate records. Ideal candidates will have strong organisational skills and thrive in a fast-paced environment, contributing to a supportive team culture with opportunities for professional growth.

Benefits

Supportive team environment

Opportunities for progression

Time off in lieu

Qualifications

• Proven experience in coordination, scheduling, or customer service.
• Strong organisational and time management skills.

Responsibilities

• Coordinate and schedule Nurses and Healthcare Assistants into shifts.
• Act as the first point of contact for booking queries.
• Maintain accurate records of bookings and compliance.

Skills

Organisational Skills

Communication

Customer Service

Multi-tasking

Education

GCSEs in English and Maths (A-C) or equivalent

Tools

Microsoft Office Suite

CRM Platforms

Job description

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Bond Healthcare is a multi-award-winning nursing agency and were proudly named the “Best temporary agency in the UK” in 2022. Based in Belfast city centre, we are renowned for our commitment to quality and excellence.We specialise in the recruitment and placement of temporary Nurses and Healthcare Assistants across Northern Ireland.

As part of our continued growth, we are seeking a motivated and organised Booking Coordinator to support our busy operations team.

About the Role:

The Booking Coordinator will play a key role in scheduling and managing staff placements across multiple healthcare clients. This is a dynamic, fast-paced role that involves close communication with care facilities, healthcare professionals, and internal teams. The ideal candidate will be highly organised, confident with multi-tasking, and thrive under pressure.

Key Responsibilities:

• Act as the first point of contact for all booking and shift availability queries
• Coordinate and schedule Nurses and Healthcare Assistants into shifts across a variety of client sites
• Manage last-minute requests and staffing changes efficiently
• Use CRM systems and online portals to confirm and update shift bookings
• Send confirmations and shift information via SMS and email
• Track and respond to shift amendments via online systems, ensuring all updates are accurately logged
• Proactively gather candidate availability and log data via our App and CRM systems
• Communicate effectively with candidates and clients regarding changes or updates
• Maintain accurate records of bookings, availability, and compliance
• Build and maintain strong relationships with our agency workforce to ensure high shift fulfilment
• Participate in on-call duties (1 Saturday per month, with overtime or time in lieu allowance)

What We’re Looking For:

• Proven experience in coordination, scheduling, customer service, or a similar administrative role
• Strong organisational and time management skills with the ability to multi-task
• Excellent verbal and written communication skills
• A proactive, target-driven, and self-motivated mindset
• Strong customer service skills and a professional telephone manner
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Confident using CRM platforms, and text/email communication tools
• GCSEs in English and Maths (A-C) or equivalent
• Office-based experience in a fast-paced environment
• Ability to remain calm under pressure and manage competing priorities
• Previous experience within a healthcare agency would be desirable but not essential

What We Offer:

• Supportive team environment and positive company culture
• Opportunities for progression and professional development
• Time off in lieu for working one Saturday in every four
• An opportunity to work with “the best temporary agency in the UK”
• If you're an efficient multitasker with a passion for coordination and customer service, we’d love to hear from you.