Booking Coordinator

Frontline Recruitment Group Ltd; Belfast; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player in healthcare staffing is seeking a Booking Coordinator to manage and schedule staff placements across various healthcare clients. This dynamic role requires excellent organisational skills, effective communication, and the ability to thrive under pressure. You will be the first point of contact for scheduling queries, ensuring smooth operations in a fast-paced environment. If you are an efficient multitasker with a passion for coordination and customer service, this opportunity offers a supportive team culture and potential for professional growth.

Benefits

Supportive team environment

Opportunities for progression

Time off in lieu for Saturday shifts

Qualifications

• Proven experience in coordination, scheduling, or customer service.
• Strong organisational and time management skills.
• Ability to remain calm under pressure.

Responsibilities

• Coordinate and schedule Nurses and Healthcare Assistants into shifts.
• Manage last-minute requests and staffing changes efficiently.
• Communicate effectively with candidates and clients.

Skills

Organisation

Communication

Customer Service

Multi-tasking

Proficiency in Microsoft Office Suite

Education

GCSEs in English and Maths (A-C) or equivalent

Tools

CRM Systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

2 days ago Be among the first 25 applicants

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Direct message the job poster from Frontline Recruitment Group Ltd

Managing Director at Frontline Recruitment Group

Frontline Recruitment Group is a Tier 1 Nursing agency based in Belfast City Centre. We are part of Bond Healthcare, a multi-award-winning nursing agency who were named “Best temporary agency in the UK” in 2022. We specialise in the recruitment and placement of temporary Nurses and Healthcare Assistants across Northern Ireland.

The Booking Coordinator will play a key role in scheduling and managing staff placements across multiple healthcare clients. This is a dynamic, fast-paced role that involves close communication with care facilities, healthcare professionals, and internal teams. The ideal candidate will be highly organised, confident with multi-tasking, and thrive under pressure.

Key Responsibilities:

• Act as the first point of contact for all booking and shift availability queries
• Coordinate and schedule Nurses and Healthcare Assistants into shifts across a variety of client sites
• Manage last-minute requests and staffing changes efficiently
• Use CRM systems and online portals to confirm and update shift bookings
• Send confirmations and shift information via SMS and email
• Track and respond to shift amendments via online systems, ensuring all updates are accurately logged
• Proactively gather candidate availability and log data via our App and CRM systems
• Communicate effectively with candidates and clients regarding changes or updates
• Maintain accurate records of bookings, availability, and compliance
• Build and maintain strong relationships with our agency workforce to ensure high shift fulfilment
• Participate in on-call duties (1 Saturday per month, with overtime or time in lieu allowance)

What We’re Looking For:

• Proven experience in coordination, scheduling, customer service, or a similar administrative role
• Strong organisational and time management skills with the ability to multi-task
• Excellent verbal and written communication skills
• A proactive, target-driven, and self-motivated mindset
• Strong customer service skills and a professional telephone manner
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Confident using CRM platforms, and text/email communication tools
• GCSEs in English and Maths (A-C) or equivalent
• Office-based experience in a fast-paced environment
• Ability to remain calm under pressure and manage competing priorities
• Previous experience within a healthcare agency would be desirable but not essential

What We Offer:

• Supportive team environment and positive company culture
• Opportunities for progression and professional development
• Time off in lieu for working one Saturday in every four
• An opportunity to work with “the best temporary agency in the UK”
• If you're an efficient multitasker with a passion for coordination and customer service, we’d love to hear from you.

To be considered please forward a CV in strictest confidence to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting

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