Engineering Support Technician

TN United Kingdom; Sandhurst; On-site; GBP 53,000; Full time

Job summary

A leading railway company is seeking a Maintenance Team Leader to provide advanced technical support and fault finding for rolling stock. The role involves mentoring colleagues and improving fleet performance. This position offers a great team environment and numerous benefits including free rail travel and a pension scheme.

Benefits

Defined benefit salary pension scheme

Free rail travel across the GWR network

Company-sponsored health care plan

Childcare vouchers

Employee assistance programme

Qualifications

• Advanced technical support and fault finding for rolling stock.
• Support and development of fleet modifications to improve performance.

Responsibilities

• Provide advanced technical support and fault finding for rolling stock.
• Enhanced incident response coverage attending incidents.

Skills

Organised

Flexible

Process awareness

Personable

Fault finder

Education

Advanced knowledge and experience on DMUs (Class 16x)

Knowledge and experience working with train software

Job description

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Client:

Great Western Railway (GWR)

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4a34c5826a41

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Reading Train Care Depot
Grade: Maintenance Team Leader

Description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

London & Thames Valley (LTV) Engineering is a team with diverse skills where we are all required to work together to deliver the business objectives, the team are responsible for the delivery of safe, reliable and well-presented trains to the right quality, cost and on time. Performance is a key priority for our customers and our team play a vital role in achieving this.

About the job?

To provide advanced technical support and fault finding for rolling stock. Support the development of fleet modifications to improve performance, planned and ad-hoc mentoring and development of colleagues, enhanced incident response coverage attending incidents and the collection & review of incident data and investigation of repeat defects, technical delays, and fleet performance.

Support the wider LTV team, by implementing changes as required by GWR, assist in improving business performance of the areas under the responsibility of the LTV Fleet Manager.

What you'll be doing?

Your main responsibilities will be:

• Provide advanced technical support and fault finding for rolling stock, including the use of software, writing reports and recommending improvements.
• Support and development of fleet modifications to improve performance.
• Planned and ad-hoc mentoring and development of colleagues so to improve the overall depth of technical knowledge across LTV.
• Enhanced incident response coverage attending incidents, collection & review of incident data such as OTMR, CCTV and remote monitoring systems.

Enhanced investigation of repeat defects, technical delays, and fleet performance

About you:

You'll need to be:

• Organised
• Flexible
• Process awareness
• Personable
• Able to breakdown complexed problems and identify cause and solutions
• Fault finder

As a minimum you'll need to have:

• Advanced knowledge and experience on DMUs (Class 16x) and / or EMUs (Class 387s) and associated fault finding
• Knowledge and experience working with train software (downloads, uploading, interrogation and analysis).
• Demonstrate an ability working under pressure

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.

The salary for the role is £52,756

About the location:

Your main place of work is at Reading Train Care depot however you maybe required to attend LTV outstations along with in service support

Working Pattern:

The roster is a rotating shift pattern that includes weekends and night working

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://www.healthassured.org/blog/neurodiversity/