Senior Hotel Receptionist

Scotsman Hospitality; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in Scotland is seeking an experienced Hotel Receptionist. The role involves delivering exceptional service, managing guest interactions, and ensuring a luxurious experience. The ideal candidate will have a service-first mindset and strong communication skills.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps training programme

Qualifications

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
• Exceptional communication skills and meticulous attention to detail.

Responsibilities

• Delivering warm, personalized, and discreet service to every guest.
• Ensuring seamless check-in and check-out processes.
• Maintaining a pristine, inviting reception area.

Skills

Communication

Attention to Detail

Service Mindset

Job description

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state-of-the-art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels, and more.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As Senior Hotel Receptionist, your responsibilities will include:

• Delivering warm, personalized, and discreet service to every guest, setting the tone for a luxury experience.
• Handling all phone and in-person interactions with elegance, efficiency, and attention to detail.
• Ensuring seamless check-in and check-out processes that feel effortless and refined.
• Maintaining a pristine, inviting reception area that reflects a high standard of excellence.
• Managing all correspondence and guest information with care, discretion, and precision.

The Person

The ideal candidate will have:

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
• Exceptional communication skills and meticulous attention to detail.
• A naturally outgoing personality, service-first mindset, and a passion for delivering personalized, five-star experiences.

The Process

If you believe this Hotel Receptionist role is the right fit for you, please apply now. A member of the Hotel team will be in touch.