GUEST RELATIONS OFFICER

Compass Group; Broadway; On-site; Full time

Job summary

Join a leading hospitality group as a Guest Relations Officer, dedicated to providing exceptional service and creating memorable experiences for clients. This role involves welcoming guests, managing lobby flow, and ensuring a high standard of service in a fast-paced environment.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Employee Assistance Program

Qualifications

• 3-5 years experience in client service/front of house position.
• Must portray a positive and professional image.

Responsibilities

• Welcome clients and guests with warmth and professionalism.
• Assist with lobby flow and provide information to guests.
• Maintain a clean and professional workspace.

Skills

Communication

Organizational Skills

Technical Skills

Job description

Flik Hospitality Group

Salary: $28 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:

• Welcome Morgan Stanley clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
• Provide a prompt and courteous welcome to all guests upon their arrival
• Acting as way-finders and hospitality services resource for all guests
• Reviewing and committing to memory the profiles of VIP guests expected for the day
• Recognizing and welcoming VIP guests using service excellence standards
• Assist with lobby flow including employee and visitor cues to elevators
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
• Providing smooth and efficient check in experience for groups, guests and visiting MS employees
• Leverage prepared Corporate Services FAQ's regarding our renovation works underway, general building and Time Square surrounding area information
• Easily adapt to technical program for entering visitors into system to create visitors passes
• Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
• Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
• Ensure that First Class Guest/Client service levels are maintained during peak & off peak periods of the day
• Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
• Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspace
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
• Responsible for all general Lobby duties as required

Preferred Qualifications:

• Must have the ability to stand for at least 4 hours or more as required and willing to stand outside in varying outdoor weather conditions.
• Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
• Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
• Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• 3-5 years experience in a client service / front of the house position within a hospitality or corporate environment.
• Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations

NOTICE:
The Guest Relations Officer operates five days a week Monday through to Friday. This will include some overtime, when required to support client events or other operational needs.
Upon employment, all employees are required to fully comply with Compass rules and regulations for the safe and efficient operation of the reception services. Employees who do not follow these rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1424926

Flik Hospitality Group

JEANNE M LANE

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