Grocery Associate

Southeastern Grocers; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Grocery Associate to enhance customer satisfaction and loyalty. In this role, you'll provide friendly and prompt service, ensuring a welcoming atmosphere for all customers. You'll be responsible for stocking products, assisting with deliveries, and maintaining operational standards. This position offers a unique opportunity to contribute to a culture of belonging and inclusivity, where your efforts will directly impact the shopping experience. If you're passionate about customer service and thrive in a team-oriented environment, this role is perfect for you.

Qualifications

• Must be able to read, write, and speak English proficiently.
• Ability to follow instructions and comply with company policies.

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Stock and rotate products to ensure freshness and minimize waste.
• Notify management of any issues or concerns regarding store operations.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Grocery Associate Location: Retail Grocery Location

Position Overview

The grocery associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, maintaining consistent operating conditions, and creating a friendly atmosphere.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Offer product suggestions when appropriate.
• Stock and rotate department products (grocery, general merchandise, dairy, and frozen food) to ensure freshness and proper dating; restock and use supply items efficiently to minimize waste and control costs.
• Operate department equipment and tools.
• Assist with receiving vendor merchandise.
• Unload truck deliveries promptly.
• Notify management of issues such as associate theft, customer shoplifting, unauthorized markdowns, property defacement, or illegal actions against company policy.
• Perform other job-related duties as assigned.

Qualifications

Minimum

• Meet legal and company policy age requirements to perform job functions.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain it.
• Successful completion of pre-employment drug testing and background check.

Preferred

• High standard of integrity and reliability.

Required Behaviors

• Lives the Values: Embraces the company's values and demonstrates commitment.
• Unifies and motivates the team through praise, recognition, and immediate feedback to foster trust.
• Business-driven: Shows passion for the business and consistently delivers results.
• Customer-oriented: Prioritizes customer needs and ensures excellent service.
• People Passion: Treats others with respect and dignity.

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.