Field Service Engineer

SureCare Community Services Ltd; England; On-site; GBP 38,000 - 40,000; Full time

Job summary

A family-run business is seeking a reliable Field Service Engineer to maintain and repair coffee machines and water dispensers across London. The role requires strong electro-mechanical skills, excellent customer service, and a full UK driving licence. Competitive salary with bonuses and perks like a company car and lunch allowance.

Benefits

£120/month supermarket lunch allowance

Company car (Ford Transit Connect or Custom Limited)

Commission pay, signing bonus, and tips

Discounted or free food

Qualifications

• 2+ years experience in water dispensers, coffee machines, or similar.
• Full UK driving licence required.
• Ideally based in North West London.

Responsibilities

• Perform preventative maintenance and repairs on coffee machines and water dispensers.
• Install and commission commercial coffee machines and water equipment.
• Complete detailed service reports and maintain stock levels.

Skills

Electro-mechanical diagnostic and repair

Basic plumbing skills

Communication

Customer service

Reliability

Field operations management

Job description

Uxbridge

Salary: £38,000 - £40,000 a year

Job Type: Full-time, Permanent

Schedule: Monday to Friday

Location: On the road, Mainly Central London and North London (including Bucks, Beds, Herts, Essex, Suffolk)

About The Client

A growing, family-run business supplying commercial coffee machines, boiling taps, and water dispensers to workplaces across the UK. Known for our fast, friendly customer service, they are expanding their service team.

What We're Looking For

We are seeking a reliable, enthusiastic Field Service Engineer with a passion for customer satisfaction. The ideal candidate will have experience in maintaining and repairing water dispensers and coffee machines, as well as strong electro-mechanical skills.

Key Responsibilities

1. Perform preventative maintenance and sanitisation on boiling taps, water dispensers, and coffee machines.
2. Install and commission commercial coffee machines and water equipment.
3. Respond to breakdowns and carry out call-out repairs.
4. Ensure optimal performance and taste quality of coffee and water systems.
5. Provide customer training on equipment use and maintenance.
6. Complete detailed service reports and job documentation.
7. Maintain stock levels and parts in the service vehicle.

Requirements

• Experience: 2+ years in water dispensers, coffee machines, vending, or similar field (preferred).
• Skills:

• Strong electro-mechanical diagnostic and repair ability
• Basic plumbing skills
• Excellent communication and customer service
• Professional and reliable
• Ability to manage van stock and field operations independently

• Driving Licence: Full UK driving licence required
• Location: Ideally based in North West London with good access to M25/M40/M1/M11

Salary & Benefits

• Pay: £38,000 - £40,000 per year (depending on experience)
• Bonus & Perks:

• £120/month supermarket lunch allowance (£1,440/year)
• Company car (Ford Transit Connect or Custom Limited)

Additional Company Rewards And Bonuses (£1k - £3k/year)

• Commission pay, signing bonus, and tips
• Discounted or free food