Delivery Managers

Department for Culture, Media and Sport; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Department for Culture, Media and Sport is seeking a Digital, Data and Technology Delivery Manager to oversee various projects and enhance service delivery. The ideal candidate will possess strong agile experience, excellent communication skills, and the ability to manage complex stakeholder relationships. This role offers an opportunity to work in a dynamic environment focused on delivering impactful government initiatives.

Qualifications

• Experience in managing digital, data, and technology projects.
• Ability to bridge technical and non-technical communication.
• Experience with quality assurance processes.

Responsibilities

• Manage products and services across multiple teams.
• Drive delivery momentum and solve issues.
• Collaborate with multidisciplinary teams to improve practices.

Skills

Agile methodologies

Stakeholder communication

Team facilitation

Problem-solving

Job description

We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government’s agenda to drive growth, enrich lives and level-up society.

Our modernisation plans include critical investment in our systems, ensuring they are fit for purpose and reducing the manual input required, as well as the ongoing development of a new central function to transform the way DCMS uses technology, data and digital services.

We also want to transform how we solve policy challenges by having user centred design and collaboration within multi-disciplinary teams at the heart of what we do.

For more information about the role and how to apply, please visit www.civilservicejobs.gov.uk

Job description [CS Ref. 404826]

As a Digital, Data and Technology Delivery Manager, you will get the opportunity to work on a range of projects across the department. You’ll be involved in the delivery of products and services working collaboratively across multidisciplinary teams. You’ll engage with policy officials to support the delivery of the department’s priority outcomes. You’ll be adept at identifying barriers and supporting your team or teams in overcoming them, by both planning at a higher level and getting into the details to make things happen when needed. You will also contribute to the continuous improvement of the delivery team and our ways of working.

You will be pragmatic, a good communicator and enjoy working in a demanding, high profile environment. You will be passionate about agile working, with an interest in technology. You believe that how you work is as important as what you deliver. You will support and guide teams through change and support the Portfolio team on the implementation of our new demand management process.

You’ll have experience in working on Digital, Data and Technology initiatives and always be seeking to help upskill non-technical and non-digitally minded colleagues so they can become an ‘intelligent customer’ or service owner for the ongoing digital service in the future.

As a Delivery Manager, you will:

• Be responsible for managing products and services that are being discovered, defined and delivered by multiple teams, which have high technical and/or political risk. You’ll work with multidisciplinary team members to help them improve their practices for optimal performance and facilitate a culture of continuous improvement.
• Drive delivery momentum, solve issues and unblock problems, setting sustainable pace whilst ensuring teams are working towards delivery commitments and specific outcomes. At times, this means being comfortable with accountability and uncertainty, and being the escalation point for internal and external issues.
• Support the iterative development and improvement of services and digital products whilst building trust with stakeholders, colleagues and leaders so as to encourage a culture of growth through applying the most appropriate Agile and Lean tools and techniques.
• Motivate and communicate between complex stakeholder groups, using influence and awareness to balance key priorities, appropriately communicating and advocating both direction and change.
• Collaborate and work with multidisciplinary teams, using a thorough understanding of the variety of disciplines involved in digital delivery, including engineering, service design, product management, performance analysis and user research.
• Manage the evaluation and selection of appropriate procurement frameworks and suitable suppliers delivering cost efficiencies while maintaining service quality.
• Manage budgets and financial planning processes.

Person specification

The ideal candidate would have the following key skills and experience:

Essential requirements:

• Confident in your ability to bridge the gap between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels and supporting them through change and the implementation of new processes.
• Confident in working with multi-disciplinary teams and facilitating the team’s planning cycle, managing complex internal and external dependencies, removing blockers, refactoring plans and tracking for spend.
• Experience in applying agile and lean methodologies, selecting appropriate delivery processes and working with teams to visualise impact.
• Experience with quality assurance processes, development and input of business value propositions and technical standards.
• Experience in commercial and contract management, acting as a point of contact for active supplier relationships.

Desirable skills:

• You can help maintain a collaborative environment for a team to work in and can empower them to deliver, whilst balancing changing priorities and dealing with ambiguity.
• You can understand trends, practices and policy within the broader organisation and how these will impact on your work.
• You can look for deeper underlying problems and opportunities and anticipate problems before they occur.

We are running information sessions where prospective applicants can find out more about the role. This will be hosted by Sophia Stamatopoulou, and will take place on:

• [14:00] Friday 16th May
• [10:30] Friday 23rd May

The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions.

Please register your interest by filling out this Registration form Delivery Manager - Information Session 16th May by [12:00] 15th May or Delivery Manager - Information Session 23rd May by [12:00] 22nd May and you will be sent an invitation.

Please note that the session will not be recorded and will not focus on the DCMS recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, onboarding etc) to [e-mail]