Customer Consultant

TN United Kingdom; Taunton; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a passionate Customer Consultant to join their Taunton branch. In this full-time role, you will be the first point of contact for customers, providing exceptional service and tailored solutions. With a focus on understanding customer needs, you will engage in meaningful conversations that help individuals achieve their financial goals. This position not only offers a competitive salary but also a range of benefits, including generous annual leave and health and wellbeing support. Join a company that values diversity and invests in your future!

Benefits

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Holiday trading scheme

Employer-matched pension contributions up to 10%

Health and wellbeing benefits

Charity initiatives with paid volunteering days

Colleague accounts and discounts

Private medical insurance

Salary sacrifice schemes for electric/hybrid cars

Qualifications

• Experience in customer-facing roles, particularly in banking or retail.
• Ability to work collaboratively and adapt to changing business needs.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Maintain accurate customer records and adhere to company policies.

Skills

Customer Service

Communication

Time Management

Problem Solving

Job description

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Hours:

The role of Customer Consultant is a permanent position working full-time. For our Taunton branch, this involves 36 flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£25,400 Per Annum

Closing Date:

Mon, 19 May 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, Skipton Building Society has the perfect opportunity for you!

We are recruiting for a Customer Consultant within our Taunton branch.

The role involves engaging in conversations to understand our customers’ needs, providing information about our full savings range, products, and services. By listening carefully and getting to know our customers, you will help them review their circumstances and goals while delivering a straightforward, helpful service that showcases your enthusiasm and professionalism.

Who Are We?

We are not just another building society or job. We are the fourth largest building society in the UK and are a mutual organisation owned by our members, not shareholders.

We value who you are as a person. Our membership is diverse, and we aim to reflect that diversity among our colleagues. Our purpose is to help more people own homes, save for their future, and support long-term financial wellbeing.

Join us in building a better Society!

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background or goals, we will support you in taking the next step towards a better future.

What Will You Be Doing As A Customer Consultant?

1. Be the First Point of Contact: Welcome customers warmly, both in-branch and over the phone, ensuring their first interaction is positive.
2. Engage and Understand: Ask insightful questions to uncover and understand customer needs, providing tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s circumstances for the best outcomes.
4. Proactive Outreach: Reach out to customers over the phone to identify needs and discuss support options.
5. Maintain Accurate Records: Keep customer records up-to-date, with special attention to vulnerable customers.
6. Adhere to Policies: Follow policies, standards, and controls, supported by comprehensive training and coaching.

What Do We Need From You?

• Previous experience interacting with customers, in banking, building society, retail, food & beverage, guest services, health/care, or similar sectors. Experience in a contact centre environment is also valuable.
• The ability to work well with others and demonstrate a ‘one-team’ mindset.
• Ability to react quickly during busy periods and handle various customer interactions with excellent time management.
• The desire and ability to grow, adapt, and change according to business needs.

What Is In It For You?

The salary for this role is up to £25,400 per annum, depending on skills and experience.

This is a permanent full-time role (36 hours/week, Monday–Saturday).

Benefits include:

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, increasing to 30 days after 5 years
• Holiday trading scheme
• Employer-matched pension contributions up to 10%
• Health and wellbeing benefits, including Employee Assistance Programme and online discounts
• Charity initiatives with three paid volunteering days annually
• Colleague accounts, discounts, training, private medical insurance, and salary sacrifice schemes for electric/hybrid cars