Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Cambridge; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading UK digital retailer as a Customer Advisor, where you will play a vital role in enhancing customer experiences. In this dynamic role, you will provide exceptional service, assist customers with their shopping needs, and contribute to a welcoming environment. Enjoy market-leading benefits such as generous discounts, free food, and a supportive work culture that values inclusivity and personal growth. If you're enthusiastic about helping others and thrive in a fast-paced setting, this opportunity is perfect for you. Be part of a team that values your contributions and fosters a positive shopping experience for all.

Benefits

10% Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Pension Contributions

Share Schemes

Shopping Discounts

Wellbeing Support

Qualifications

• Friendly and enthusiastic about helping customers.
• Comfortable discussing financial services with customers.

Responsibilities

• Deliver excellent customer service on the shop floor and at collection counters.
• Collect products from stock and process payments.

Skills

Customer Service

Communication Skills

Teamwork

Attention to Detail

Flexibility

Education

High School Diploma

Tools

Digital Tools

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor, and at the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.
• Maintain a neat and tidy stock room and restock products from deliveries.
• Assist customers on the shop floor by answering questions and providing product recommendations.
• Develop a strong knowledge of our products, services, and promotions to enhance customer assistance.

What makes a great Argos Colleague:

• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Comfortable discussing financial services with customers during purchases.
• Enjoy working in a fast-paced, energetic environment and being part of a team.
• Flexible and committed to working to a high standard across the store; fully trained in various skills to learn, develop, and try new things.
• Embrace using new digital tools and technology to perform your role effectively.
• Pay close attention to detail, keeping the store clean and clutter-free to ensure the best shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer matching between 4-7.5% of contributions.
• Sainsbury’s share schemes – options to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, providing confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome.

Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to understand and support their roles and teams. We promote diversity through initiatives and events, fostering inclusion and respect. To learn more about our inclusivity efforts, please take a look here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities

Working in our stores:

As a leading UK digital retailer, Argos offers customers outstanding convenience, choice, and value across a wide range of products. As a Customer Advisor inside Sainsbury’s, you’ll provide exceptional service for customers shopping or collecting online orders.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• You must have the Right to Work in the UK.
• Most roles are part-time, with shifts including weekdays and weekends, scheduled around your availability, which may vary weekly.