Country IT coordinator / Onsite IT

TN United Kingdom; Ellesmere; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Country IT Coordinator to enhance its onsite IT capabilities in Ellesmere. This role involves leading local IT operations, providing end-user support, and ensuring infrastructure reliability. You will collaborate with global teams to improve the digital experience for employees. The position offers a dynamic work environment with opportunities for professional growth and the chance to make a significant impact in a global organization. If you are passionate about IT and customer service, this could be the perfect opportunity for you.

Qualifications

• 5+ years in technical IT support roles.
• Strong communication and interpersonal skills.
• Willingness to travel frequently.

Responsibilities

• Provide onsite assistance for Global Service Desk and application teams.
• Maintain CMDB Data and documentation.
• Support for VoIP and mobile devices.

Skills

Technical IT Support

Windows Desktop Knowledge

MacOS Knowledge

Network Infrastructure Management

Communication Skills

ITIL Framework Knowledge

Customer-oriented Attitude

Fluency in English

Education

Diploma in Computer Science

Equivalent Experience

Tools

VoIP Systems

Mobile Device Management (MDM)

Microsoft Server Infrastructure

Job description

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Country IT Coordinator / Onsite IT, Ellesmere

Client: Hiab

Location: Ellesmere, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1bc99487c491

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

HIAB is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations. We are seeking a Country IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams. This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.

This position will be based in Ellesmere, UK.

Main tasks and responsibilities

1. End User Service and Support: Working as a 2nd/3rd level support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks. Ensuring our Knowledge base is up-to-date. Proposing improvements based on user feedback.
2. Infrastructure and Governance: Maintain CMDB Data and documentation. Provide hands & feet support as part of HIAB IT Support Model. Ensure systems follow Technical Standards, Security Policies, ITIL best practices. Manage local Internet and mobile providers. Work outside regular hours when needed.
3. Project Management and Service Coordination: Participate as a technical specialist in global and regional projects like service deployments, office moves, acquisitions, and divestments. Attend governance meetings. Review local invoices. Handle procurement.
4. VOIP and MDM Telephony: Support for VoIP and mobile devices, including procurement, subscription management, and lifecycle management with providers.

What you’ll need to succeed

• Diploma in Computer Science, Electronic Engineering, or equivalent experience
• 5+ years in technical IT support roles
• Knowledge of Windows desktop and MacOS (advantage)
• Knowledge of Microsoft server infrastructure
• Experience with tablets, mobile phones, and telephony (fixed and VoIP)
• Network infrastructure management skills
• Fluency in English
• ITIL framework knowledge
• Experience in a global organization (preferred)
• Strong communication and interpersonal skills
• Customer-oriented attitude
• Willingness to travel frequently

You will be part of

We offer a position in a global organization with interesting and diverse tasks, providing opportunities for professional growth.