Implementation Specialist

JR United Kingdom; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative SaaS company is seeking a Product Specialist to enhance client success through effective training on their leading reservation system software. In this dynamic role, you will deliver tailored training sessions, support clients during onboarding, and collaborate with internal teams to refine training strategies. Enjoy a hybrid work environment that fosters creativity and collaboration, while contributing to impactful solutions in the hospitality industry. If you're passionate about customer satisfaction and eager to make a difference, this opportunity is perfect for you.

Benefits

Career Progression Opportunities

Freedom to Create

Hybrid Work

Impactful Work in a Global Company

Inclusive & Collaborative Culture

Innovative & Empowering Environment

Qualifications

• Experience in training clients on software functionalities.
• Ability to tailor training to client needs and skill levels.

Responsibilities

• Deliver high-quality training sessions for clients on RMS Cloud functionalities.
• Support clients throughout the onboarding journey and address challenges.

Skills

Hands-on experience with RMS Cloud software

Client-facing roles (customer support, account management)

Strong verbal and written communication skills

Adaptability in training methods

Customer-first mindset

Problem-solving skills

Collaboration across departments

Tools

SaaS platforms

Job description

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At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.

Every team member at RMS Cloud plays a key role in shaping the future of our platform and our business. Together, we are driving innovation and making a real impact on the global hospitality landscape.

Your Impact

As a Product Specialist (Trainer Implementation) at RMS Cloud, you’ll play a vital role in ensuring our new and existing clients gain the knowledge, confidence, and skills to get the most from our industry-leading reservation system software. Your expertise will directly contribute to customer success and satisfaction, helping clients unlock the full value of our platform. Working closely with our Customer Success, Product, and Development teams, you’ll be at the heart of delivering seamless onboarding experiences that set our customers up for long-term success.

What you’ll be doing

• Deliver comprehensive, high-quality training sessions to new and existing clients across all RMS Cloud functionalities.
• Tailor training sessions to suit the technical skills and business needs of each client.
• Provide training both remotely (via webinars/video calls) and on-site where required.
• Support clients throughout the onboarding journey, addressing questions, troubleshooting challenges, and ensuring a smooth transition.
• Track training completion, monitor client progress, and report on readiness and any identified improvement areas.
• Gather and analyze client feedback to refine training strategies and continuously improve materials.
• Stay updated on software updates and new features, ensuring training content remains current and aligned with the product roadmap.
• Collaborate with internal teams by sharing client insights to enhance product development and overall client experience.

What you’ll bring

• Hands-on experience with RMS Cloud software or similar SaaS platforms.
• A background in client-facing roles such as customer support, account management, training, or implementation.
• Strong verbal and written communication skills, with the ability to explain complex concepts in an easy-to-understand manner.
• Proven ability to adapt training methods to suit clients with varying technical skill levels.
• A customer-first mindset, with a strong commitment to ensuring client satisfaction and success.
• Patience, adaptability, and proactive problem-solving skills.
• Ability to work collaboratively across departments, particularly with Customer Success, Product, and Development teams.

Why you’ll love working here!

• Career Progression Opportunities – As we grow, you grow! There’s always room for advancement and new challenges to help you expand your career.
• Freedom to Create – We want to hear your ideas! You’ll have the freedom to innovate and make an impact with your work.
• Hybrid Work – Enjoy the best of both worlds with the flexibility to work from home and connect with the team in the office when needed.
• Impactful Work in a Global Company – You’ll be part of a growing global team where your work directly contributes to the success of our business and makes a real difference in the hospitality industry.
• Inclusive & Collaborative Culture – We’re a friendly, dynamic team where everyone’s voice is heard, and working together drives our success.
• An Innovative & Empowering Environment – Work in a space that encourages creativity, new ideas, and problem-solving to help you grow and thrive in your career.