Desktop Support Engineer

Wipro; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wipro seeks a Desktop Support Engineer to provide first and second line IT support in project offices. The role involves troubleshooting hardware and software issues, collaborating with global teams, and maintaining IT documentation. Ideal candidates will have strong communication skills and broad IT infrastructure knowledge.

Qualifications

• Broad knowledge of office IT infrastructure and communications.
• Experience supporting a wide range of IT technologies.
• Experience with ticketing systems and managing multiple IT issues.

Responsibilities

• Provide first and second line support for IT in project offices.
• Collaborate with global IT teams to ensure compliance with support processes.
• Maintain accurate documentation of IT infrastructure.

Skills

Effective communication

IT infrastructure knowledge

Troubleshooting

Job description

About the Role:

As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes supporting laptops/desktops, printers, AV and meeting room equipment, MS Office and business applications, and delivering images and upgrades. While primarily supporting Windows, a broad understanding of other IT technologies such as network and server infrastructure is required to troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line support.

Key Accountabilities:

1. Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum utilization of approved IT technologies.
2. Provide support for software and engineering applications including installation, licensing, troubleshooting, etc., in regular communication with application support experts.
3. Collaborate with the central infrastructure, network, desktop, and technical support teams globally to ensure compliance with support processes and technical guidelines (e.g., hardware specifications, backup procedures, virus control, PC build, software installation and licensing, security administration). Maintain regular contact with the global IT team.
4. Monitor servers, network, and backup infrastructure, and report to the central/vendor team for alerts or failures.
5. Maintain accurate and up-to-date documentation of the IT infrastructure, including inventory of PCs, printers, network devices, servers, accessories, and third-party contractual documentation.
6. Support administration and maintenance of productivity tools such as SharePoint and Office 365, promoting their full use.
7. Administer communication technologies, including wireless LAN, mobile devices, and follow-me printing.
8. Maintain professional relationships with key third-party suppliers.

Knowledge & Qualifications:

• Effective communication skills with business customers and IT colleagues at all levels.
• Broad knowledge of office IT infrastructure and communications, including hardware, software, and networking technologies.
• Experience supporting a wide range of IT technologies in a similar-sized organization.
• Experience working with ticketing systems, escalating issues, managing multiple IT issues, and resolving them efficiently.

Reinvent your world. We are building a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek people inspired by reinvention—of themselves, their careers, and their skills. We value continuous evolution in our business and industry. Join us at Wipro, a purpose-driven organization that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.