Event Project Coordinator

BCD Meetings & Events; Fleet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in event management is seeking an Event Project Coordinator to join their Delegate Management team. This hybrid role focuses on providing exceptional customer service and administrative support for delegate registrations and hotel bookings. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a dynamic environment.

Benefits

Flexible Working

Room to Grow

Comprehensive Healthcare

Travel and Hotel Discounts

Qualifications

• Proven customer service experience required.
• Experience with MS Office and databases preferred.
• Excellent communication skills and a proactive approach.

Responsibilities

• Administer and process registrations and hotel bookings.
• Manage project mailboxes and incoming queries.
• Provide regular reporting during project lifecycle.

Skills

Customer Service

MS Office

Communication

Multitasking

Job description

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

We are looking for an Event Project Co-ordinator to join our growing Delegate Management project team. The main focus is to support and assist the Project Team in the administration and processing of delegate registration and/or accommodation requirements. Offering a professional service to both internal and external clients by providing first class customer service.

You thrive on providing great customer service, are comfortable communicating by email, phone and in person along with a good understanding of spreadsheets and databases. You will have a high level of accuracy and attention to detail and have the confidence to liaise with event delegates and clients as well as multiple stakeholders across the business.

Sound like you? Read on!

As An Event Project Coordinator, You Will

• Carry out the administration and processing of registrations and/or hotel bookings including assisting delegates
• Be responsible for all project mailboxes, incoming queries, and calls.
• Maintain a high standard of general knowledge across all Programmes/Services provided to the client of your assigned projects.
• Provide regular reporting during the life cycle of the project which will include rooming lists and change reports.
• As and when appropriate assist onsite ensuring that the client expectations are met at all times (both in the UK and overseas)
  
  

You’re Good At

• Proven customer service experience
• MS Office skills including Excel, you will also have experience of databases
• Excellent communication skills along with a calm, proactive and collaborative approach
• Ability to multitask, comfortable in working to set service level agreements and changing priorities.
• Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure. Ability and willingness to adapt to changing requirements.
  
  

You Might Also Have

• Experience of customer service, delegate management, sourcing hotels or working within a hotel reservations team or customer service role.
  
  

You Should Know

• This is a hybrid role that requires 3 days a week in our Fleet office
• Our standard working hours are 9:00am - 5:30pm with an hour break
• You must have the ability to travel within the UK and overseas
• You must also have the right to work within the UK
  
  

How To Apply

Click apply now to be considered

#ME

#ME

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.