Head of Catering Operations

Temple B'nai Abraham; Pontypridd; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Head of Catering Operations to lead and manage catering services across various health board sites. This role emphasizes strategic leadership, operational accountability, and the continuous improvement of service quality. The successful candidate will ensure compliance with food hygiene regulations while enhancing customer and patient experiences. With a focus on financial management and team development, this position offers the opportunity to make a significant impact in a dynamic environment. Hybrid working options provide flexibility, making it an exciting opportunity for those passionate about catering in the healthcare sector.

Qualifications

• Expertise in legislative Food Hygiene Standards and Hospital Food Standards.
• Proven track record in managing catering services and teams.

Responsibilities

• Lead the development of catering, retail, and CPU services.
• Ensure compliance with statutory requirements and governance arrangements.

Skills

Food Hygiene Standards

Financial Management

Leadership

Customer Experience

Education

Degree in Catering Management or related field

Food Safety Certification

Job description

The Head of Catering Operations is a senior member of the Facilities Leadership Team.

The role will be responsible for providing professional strategic leadership, management, and operational accountability for:

1. Patient catering services across all health board sites
2. Retail catering outlets at all health board sites
3. CPU, a food manufacturing plant producing meals for the health board and other healthcare organisations across South Wales

The post holder will deliver efficient and effective catering services and ensure robust performance management arrangements are in place to continuously deliver a high-quality, safe, and cost-effective service.

The post holder will be required to provide highly specialist knowledge, including the development and implementation of legislative Food Hygiene Standards and Hospital Food Standards, such as The General Food Regulations 2004, Food Safety Act 1990, Food Hygiene Regulations 2006, (EC) 852/2004, and the All Wales Nutrition and Catering Standards for Food and Fluid Provision for Hospital Inpatients 2012.

The post holder will be expected to operate on an on-call basis.

The Post Holder Will Be Responsible For

• Developing and delivering catering, retail, and CPU services with a focus on customer and patient experience.
• Providing leadership to and the development of the catering, retail, and CPU services teams, supporting the delivery of high-quality and safe services.
• Shaping catering, retail, and CPU services, ensuring suitable governance arrangements are embedded, statutory requirements are met, and safe, responsive, and cost-effective services are delivered.
• Delivering services within existing budget allocations, involving significant responsibility for financial management.
• Developing and delivering retail offerings that promote and enhance the commercial viability of the service.

While based at Dewi Sant Health Park, the role offers hybrid working, allowing flexible work from home, with requirements to work from all CTM sites as needed to fulfill the role's responsibilities.

Cwm Taf Morgannwg University Health Board is part of NHS Wales, providing primary, secondary, and community health and wellbeing services to around 450,000 people in Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We Live By Our Core Values

• We listen, learn, and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer, with around 80% of our 15,000 staff living within our region, making our staff integral to our organisation and the diverse communities we serve.

You can find a full Job Description and Person Specification attached within the supporting documents or click Apply now to view in Trac.