Head of Catering Operations

Job Title: Head of Catering Operations

The Head of Catering Operations is a senior member of the Facilities Leadership Team.

The role will be responsible for providing professional strategic leadership, management, and operational accountability for:

• Patient catering services across all health board sites
• Retail catering outlets at all health board sites
• CPU – a food manufacturing plant producing meals for the health board and other healthcare organisations across South Wales

The post holder will deliver efficient and effective catering services and ensure robust performance management arrangements are in place to continuously deliver a high-quality, safe, and cost-effective service.

The post holder will be required to provide highly specialist knowledge, including the development and implementation of all legislative Food Hygiene Standards and Hospital Food Standards, such as The General Food Regulations 2004, Food Safety Act 1990, Food Hygiene Regulations 2006, (EC) 852/2004, and the All Wales Nutrition and Catering Standards for Food and Fluid Provision for Hospital Inpatients 2012.

The post holder will be expected to operate on an “on call” basis.

Responsibilities of the Post Holder

• Developing and delivering catering, retail, and CPU services with a focus on customer and patient experience.
• Providing leadership and development for the catering, retail, and CPU services teams to support high-quality and safe service delivery.
• Shaping services to ensure proper governance, statutory compliance, and the delivery of safe, responsive, and cost-effective services.
• Managing services within existing budget allocations, with significant responsibility for financial management.
• Developing and delivering retail offerings that promote and enhance the commercial viability of the service.

The role is based at Dewi Sant Health Park with hybrid working arrangements, requiring flexibility to work from all CTM sites as needed to fulfill responsibilities.

Cwm Taf Morgannwg University Health Board, part of the NHS Wales family, provides primary, secondary, and community health and wellbeing services to approximately 450,000 residents across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

Core Values

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

We are a proud local employer, with around 80% of our 15,000 staff living within our region, making our staff integral to our organization and the communities we serve.

For further details or informal visits, please contact:

• Name: Stephen Gardiner
• Job Title: Facilities Services Director
• Email: stephen.gardiner@wales.nhs.uk
• Telephone: 07507152721