Technical Account Manager

JR United Kingdom; Norwich; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading cybersecurity company seeks a French-speaking Technical Account Manager to support enterprise accounts across the UK and French-speaking regions. The role involves ensuring customer success through technical guidance and strong relationship management. Candidates should have 3+ years of experience and a background in networking and cloud technologies.

Qualifications

• 3+ years in a technical, customer-facing role.
• Fluent in French and English.
• Proactive, customer-first mindset.

Responsibilities

• Own technical relationship with enterprise clients.
• Lead technical reviews and health checks.
• Ensure a seamless customer experience.

Skills

Networking

Cloud technologies

Excellent communication

Interpersonal skills

Job description

Social network you want to login/join with:

A leading cybersecurity company with a global presence and a $25B+ addressable market. With widespread recognition as a market leader, they are continuing their expansion and now growing their team across the UK.

The Role

We’re looking for a French-speaking Technical Account Manager (TAM) to support and grow strategic enterprise accounts across the UK and French-speaking regions.

You’ll be the technical point of contact post-sale, helping customers fully adopt and optimise the platform while building long-term relationships and ensuring continued value from the solution.

Key Responsibilities:

• Own the technical relationship with enterprise clients, ensuring successful onboarding and ongoing platform adoption.
• Act as a trusted advisor, providing guidance on best practices, technical architecture, and security policy optimisation.
• Collaborate with internal teams - including Sales, Product, and Support - to advocate for your customers’ needs.
• Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance.
• Ensure a seamless customer experience and drive long-term satisfaction and retention.

What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving successful onboarding, adoption, and technical alignment. You’re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients.

What You’ll Bring:

• 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.)
• Strong background in networking, cloud technologies, and enterprise infrastructure
• Excellent communication and interpersonal skills - fluent in both French and English
• Ability to work cross-functionally and build deep relationships with both technical and business stakeholders
• A proactive, customer-first mindset and a passion for helping enterprise clients succeed

Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within 7 days.