Customer Service Associate

TN United Kingdom; Salford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Associate at a leading snacks company. In this hybrid role, you'll manage order processes, resolve logistics issues, and enhance service efficiency. Ideal for those with a passion for customer service and problem-solving.

Qualifications

• Strong customer service orientation and excellent communication skills.
• Ability to analyze data and identify trends.
• Proactive problem-solving skills.

Responsibilities

• Manage day-to-day order processes and logistics issues.
• Provide proactive and timely customer service.
• Drive continuous improvement initiatives.

Skills

Customer Service Orientation

Communication

Problem-Solving

Data Analysis

Tools

MS Office 365

Job description

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Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed-term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day-to-day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.

This hybrid role, which includes working one weekend in six and occasional bank holidays, is perfect for someone who thrives in a fast-paced environment.

A Taste of What You'll Be Doing

• Order Management & Customer Service: Provide proactive, timely, and professional day-to-day order management while partnering with internal and external customers to deliver exceptional service.
• Issue Resolution: Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
• Continuous Improvement: Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
• Proactive Checks: Execute proactive checks to ensure accurate and timely ordering of de-lists, NPD, special packs, and new listings.
• Communication: Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
• Coordination: Work effectively with upstream and downstream functions and third-party service providers to ensure accuracy and timeliness of order processing.

We're Looking for Someone With

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to analyse data, identify trends, and perform root cause analyses.
• Proactive problem-solving skills and a continuous improvement mindset.
• Ability to work collaboratively with cross-functional teams and external partners.
• Basic computer skills including MS Office 365.

What's Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back to you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you'll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page and be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and passionate people. Our portfolio includes iconic brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, and others.

Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a seat at the table and are inspired to share their talents and ideas.

Mars has agreed to acquire Kellanova in a transaction expected to close in the first half of 2025, subject to approval. Until then, the companies remain separate.

What Does It Take to Be the Best? Someone Like You.

Kellanova is an Equal Opportunity Employer committed to an inclusive environment. All qualified applicants will receive consideration without regard to race, ethnicity, gender, sexual orientation, age, or other protected characteristics. For more on our ED&I efforts, visit our website.