Speculative Facilities Operations Manager

Compass Group; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled Operations Manager to oversee Total Facilities Management contracts. In this proactive role, you will inspire teams and clients while ensuring operational excellence across multiple sites. Your leadership will drive client satisfaction and improve processes, all while managing budgets and compliance. This is an exciting opportunity to join a company that prioritizes people and the planet, fostering a culture of inclusivity and growth. If you have a passion for facilities management and a track record of success, this role is designed for you.

Benefits

Financial wellbeing programme

Free annual healthcare check

Discounted health cash plan

Pension scheme

Life Assurance

Employee Assistance Programme

Holiday purchase scheme

Sharebuy Scheme

Recognition awards

Ongoing training & development

Qualifications

• 3+ years of account management experience in the FM industry.
• Proven experience in delivering multiple service lines.

Responsibilities

• Manage TFM contracts across multiple sites ensuring client satisfaction.
• Lead and support your team, offering training and feedback.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Financial Acumen

Client Relationship Management

Account Management

Education

SIA licence holder

IOSH and/or NEBOSH accredited

Job description

Facilities Operations Manager - National

We are looking to expand our network of skilled Operations Managers to support the ambitious long-term growth of our award-winning Business & Industry sector.

Please Note: This is a proactive opportunity to connect with exceptional talent and explore potential future roles.

As an Operations Manager, you'll work closely with the Operations Director to manage Total Facilities Management (TFM) contracts across multiple sites. You'll inspire clients, teams, and consumers to achieve great results, while making sure everything runs smoothly and in line with contracts and company policies. You'll also collaborate with different stakeholders to create innovative solutions and hit financial and contract goals.

At 14forty, we're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

As an Operations Manager at 14Forty, your main focus will be:

1. Client Relationships: Build strong connections with clients, ensuring services are up to standard and resolving any issues quickly.
2. Team Management: Lead and support your team, offering training, feedback, and guidance to keep them on track and motivated.
3. Efficiency: Streamline processes, manage resources well, and make sure costs are controlled while delivering excellent service.
4. Compliance & Safety: Ensure all safety rules and regulations are followed, creating a safe and sustainable work environment.
5. Budget Management: Oversee the budget, keep spending in check, and find ways to increase profitability without compromising quality.
6. Quality Control: Make sure services meet high standards and use feedback to keep improving.
7. Project Oversight: Lead special projects, making sure they're finished on time and within budget.
8. Reporting: Regularly report on performance, using data to identify areas for improvement.

This role requires great leadership, communication and problem-solving skills, all while keeping an eye on client satisfaction and operational smoothness.

About You:

Essential

• A minimum of 3 years' of account management experience within the FM industry
• Proven experience in delivering multiple service lines.
• Strong financial acumen.
• A history of client/customer satisfaction and business retention.
• Experience in driving sales and maintaining client relationships.
• Full driving license.
• SIA licence holder (or previously held an SIA licence).
• IOSH and/or NEBOSH accredited (or working towards).

About Us:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare - Free annual healthcare check
• Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health & Wellbeing and Travel discounts
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Vodafone discounts
• On-going training & development and career pathways

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.