Customer Service Team Leader

TN United Kingdom; Bradford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Bradford is seeking a Customer Service Team Leader to enhance service delivery for both UK and international customers. This pivotal role involves managing a team, resolving customer issues, and driving operational efficiencies. The ideal candidate will have a strong management background in customer-facing environments and a deep understanding of customer operations.

Qualifications

• Proven track record in management roles within customer-facing environments.
• Demonstrated ability in investigating complaints and resolving issues effectively.
• Comprehensive understanding of customer operations and supply chain processes.

Responsibilities

• Manage customer service interactions and ensure resolution.
• Oversee administrative tasks within the purchase to pay function.
• Act as point of escalation for customer complaints.

Skills

Management

Customer Operations

Communication

Problem Solving

Job description

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Elevation Recruitment Group, business support division, is proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.

This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.

1. Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience.
2. You and your team will oversee administrative tasks within the purchase to pay function of the business.
3. You will provide insights and recommendations to enhance customer service.
4. You will act as the point of escalation for customer complaints to ensure swift resolution.
5. You will take ownership of administrative processes and drive efficiency and effectiveness.
6. Tackle operational issues, optimise resources, and demonstrate the value of shared services.
7. Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high-quality service and drive operational efficiencies.
8. Proactively identifying inefficiencies, you'll lead continuous improvement initiatives.
9. Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction.
10. Providing insightful management information, you'll pinpoint trends and anomalies requiring attention.

Requirements for the role:

• Proven track record in management roles within customer-facing environments.
• Demonstrated ability in investigating complaints and resolving issues effectively.
• Comprehensive understanding of customer operations, supply chain processes, and product knowledge.
• Strong verbal, written, and numerical communication skills.