One Stop - Customer Service Assistant

Tesco; Carlisle; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to join their team at One Stop. This role involves providing exceptional customer service, stocking shelves, and maintaining store operations in a fast-paced retail environment. Ideal candidates will have a passion for customer interaction and a commitment to safety and service excellence.

Benefits

Staff discounts

Insurance

Pension schemes

Flexible working options

Support services

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in a fast-paced environment.
• Knowledge of store performance and safety practices.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Encourage customer feedback and ensure safe working practices.

Skills

Customer Service

Communication

Teamwork

Job description

About the role

Whats in it for you?

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally leading shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.

If applicable, for stores with a Post Office Local: Your duties will include managing daily post office operations, which requires passing a financial and criminal background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from multiple distribution centers and serve local communities with a focus on convenience and service.

Accessibility and Benefits

We are an accredited Disability Leader Level 3 and committed to inclusive recruitment. Benefits include staff discounts, insurance, pension schemes, flexible working options, and support services. For more details, please refer to our full benefits list and accessibility support information.