Fleet Customer Advisor

TN United Kingdom; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Fleet Customer Service Advisor to join their team in Milton Keynes. This role offers a fantastic opportunity for individuals who thrive in customer-focused environments and possess strong communication skills. You will be responsible for managing customer inquiries, processing vehicle orders, and ensuring that all interactions are handled with the utmost professionalism. If you are motivated, detail-oriented, and eager to provide top-notch service, this temporary position could be the perfect fit for you. Join a reputable company in the automotive sector and make a difference in customer experiences!

Qualifications

• Strong customer service focus with excellent communication skills.
• Ability to handle customer data with accuracy and attention to detail.

Responsibilities

• Responding to customer inquiries via phone and email.
• Processing vehicle orders and handling customer data efficiently.
• Ensuring excellent customer service and proactive communication.

Skills

Customer Service

Communication Skills

Attention to Detail

PC Literacy

Data Protection Act Knowledge

Negotiation Skills

Job description

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Fleet Customer Service Advisor

Here at Manpower, we have an excellent opportunity for a customer service-focused individual to join our client's team. Our client is a reputable, well-established company based within the automotive sector.

We're looking for people who can support the delivery of excellent customer service at all times. This may involve communication via email or phone, so we need someone comfortable with all communication methods and with strong attention to detail.

Responsibilities:

• Responding to enquiries mainly by phone and email.
• Entering and handling customer data, ensuring processing procedures and response time guidelines are followed with speed and accuracy.
• Processing vehicle orders weekly, keeping systems and customers updated.
• Liaising between the customer and the dealership for vehicle delivery details.
• Processing payment of supplier vehicle invoices.
• Responding to email/admin queries and making outbound calls to achieve the right customer outcomes.
• Ensuring excellent customer service is delivered at all times.
• Providing proactive customer service with industry and product knowledge to ensure clarity and understanding of customer requirements.
• Monitoring, diarising, and completing daily administrative tasks.

Skills & Experience:

• Comfortable speaking with customers on the phone.
• Sense of urgency and motivation to respond swiftly.
• PC literate.
• Excellent written and spoken communication skills.
• Strong customer service focus.
• Understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Ability to communicate and negotiate effectively both verbally and in writing.
• Attention to detail with a high degree of accuracy.

This is a temporary contract starting in June and ending on September 30th. The position is Monday to Friday, 9 am to 5 pm, based in Milton Keynes. The pay rate is £13.10 per hour.

If you are interested in learning more about this role, please don't hesitate to get in touch!