Summer Sales Assistant

LUSH; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in cosmetics seeks a Sales Assistant to enhance customer experiences in their Plymouth store. The role involves engaging with customers, providing personalized product recommendations, and supporting in-store events. With flexible shifts and competitive pay based on the Living Wage, this position offers opportunities for growth and development in a positive team environment.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work collaboratively with a team.
• Strong communication skills to engage with customers.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to offer personalized recommendations.
• Assist in hosting in-store events and maintain a visually appealing shop floor.

Skills

Customer Experience

Teamwork

Communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience.

You'll use your product knowledge to offer personalised recommendations, perform product demonstrations directly on our customers' faces, arms, legs and feet, and hand out tailored samples.

Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You will host parties for people of all ages. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

• Hours available: 16+ hours per week
• Application Deadline: 27th May 2025
• Interview Date: 3rd June 2025
• Trial Shift Dates: 6th or 7th June 2025
• Training Days: Weekends for the first 9 weeks
• Start + Induction Date: 17th June 2025
• End Date: 21st September 2025. There may be the option to apply for an extension at this time.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
• Demonstrate products directly onto the customer's hands, arms, face, head/hair and feet.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.