Senior Analyst

Liverpool Football Club; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Senior Analyst in the Digital team, where your expertise will enhance IT support across all sites. This full-time role offers a dynamic environment where you will solve complex technical issues, support key events, and drive process improvements. With a commitment to equality and inclusion, this organization values diverse backgrounds and encourages all candidates to apply. Enjoy competitive benefits, including generous holiday allowances and opportunities for professional growth, while making a meaningful impact in a vibrant community.

Benefits

25 days holiday plus bank holidays

Contributory pension scheme

High street discounts

Volunteering opportunities

Qualifications

• Proven experience in second line IT support roles.
• Strong problem-solving skills and technical knowledge.

Responsibilities

• Provide proactive and reactive IT support across all sites.
• Lead IT support during key events and manage escalated issues.

Skills

Windows OS

macOS

Microsoft 365

Active Directory

Exchange

Networking Protocols

Cloud Infrastructure

Cybersecurity Principles

Analytical Skills

Customer Service

Job description

Liverpool Football Club is currently recruiting for a Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders.

This role acts as an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach.

What will you be doing?

• Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting.
• Fulfill service requests escalated from first line that require in-person execution.
• Lead IT support during key LFC events, including match days.
• Manage escalated issues end-to-end, ensuring clear stakeholder communication.
• Collaborate with 1st and 3rd line teams on complex problems and incidents.
• Identify and implement process improvements and automation opportunities.
• Perform regular maintenance to ensure maximum uptime of assets and a compliant estate.
• Support the Service Desk Manager in delivering IT projects and rollouts.
• Build, maintain, and grow strong relationships with key stakeholders across all sites.
• Contribute to IT security, compliance, audits, and documentation.
• Participate in on-call support rotations for after-hours support as required.
• Provide training and technical guidance to first line support analysts.
• Create and maintain technical documentation.

Who are we looking for?

• Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, Exchange, and networking protocols.
• Proven experience in a fast-paced second line IT support role.
• Proactive in identifying and implementing technical and process improvements.
• Good understanding of cloud and on-premises networking infrastructure.
• Ability to manage and prioritize workload effectively.
• Excellent customer service and communication skills.
• Analytical and methodical in diagnosing complex technical issues.
• Familiarity with cybersecurity principles and best practices.
• Experience handling IT security incidents and driving post-incident improvements.

Why should you apply?

This is a full-time permanent role working 35 hours per week on a 5 out of 7 basis. The position is based at Anfield Stadium, with travel across all sites required.

We offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days), and a contributory pension scheme.

You will have access to our benefits package, including high street discounts and various benefit schemes. Opportunities to get involved with volunteering through our LFC Foundation are also available.

Liverpool Football Club is committed to equality, diversity, and inclusion. We are proud of our achievements in this area and are dedicated to increasing the diversity of our team and fostering an inclusive workplace. We encourage candidates from diverse backgrounds to apply.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all colleagues and volunteers are expected to share this commitment.

We reserve the right to close the vacancy early if a suitable candidate is found or if we receive a high volume of applications. Interested candidates are encouraged to apply promptly.