Senior / Level 3 Helpdesk Engineer

JR United Kingdom; Nottingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Helpdesk Engineer to join their dynamic team in Nottingham. This role offers the opportunity to provide high-level technical support and engage with a variety of technologies, including networking, server management, and cloud solutions. Ideal candidates will possess a strong background in 3rd line support, with excellent problem-solving skills and a commitment to customer service. Join a supportive team culture that values your technical input and offers flexibility, professional growth, and exciting project involvement. If you are passionate about IT and eager to make a difference, this is the perfect opportunity for you.

Benefits

Flexible working options

Supportive team culture

Opportunities for professional growth

Involvement in exciting projects

Qualifications

• Proven experience in a 3rd Line Support or senior technical role.
• Strong understanding of network technologies and server administration.
• Excellent communication skills and a customer-first mindset.

Responsibilities

• Deliver high-level technical support for client IT environments.
• Troubleshoot and support a wide range of infrastructure.
• Document solutions and mentor junior engineers.

Skills

3rd Line Support

Network Technologies

Windows Server Administration

Linux Administration

Microsoft 365

Azure

Virtualization

Excellent Communication

Education

Relevant Certifications (e.g., Microsoft, CompTIA)

Tools

Cisco

HP

Ubiquiti

WatchGuard

Hyper-V

VMware

PowerShell

Bash

Job description

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Senior / Level 3 Helpdesk Engineer, Nottingham

Client: Supere

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Job Title: 3rd Line Support IT Engineer

Location: [Insert Location or "Hybrid / Remote / On-site"]

Type: Full-time, Permanent

Salary: Competitive, based on experience

About Supere:

Supere is a growing Managed IT Services Provider supporting businesses across the UK. We focus on practical, reliable IT with a personal approach, helping clients stay secure, productive, and ahead of the curve.

We’re now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you.

Key Responsibilities

• Deliver high-level technical support for client IT environments, resolving escalated 2nd/3rd line incidents and service requests.
• Act as a trusted technical point of contact for key clients, maintaining excellent communication and service.
• Troubleshoot and support a wide range of infrastructure including:
• Switches, routers, and firewalls (e.g., Cisco, HP, Ubiquiti, WatchGuard)
• Windows and Linux servers
• Microsoft 365 and Exchange
• Microsoft Intune
• Microsoft Azure (VMs, networking, identity)
• Virtualisation platforms (e.g., Hyper-V, VMware)
• Assist with project delivery, including migrations, deployments, and infrastructure upgrades.
• Document solutions, procedures, and client environments clearly and thoroughly.
• Mentor junior engineers where needed.

Requirements

• Proven experience in a 3rd Line Support or senior technical role.
• Strong understanding of network technologies: Layer 2/3 switching, routing, VLANs, VPNs, and firewalls.
• Solid Windows Server and Linux admin skills.
• Confident with Microsoft 365 and Intune deployments and policy design.
• Experience with Azure – particularly in identity, networking, and virtual machines.
• Virtualisation experience with Hyper-V or VMware.
• Excellent communication skills and a customer-first mindset.
• Well-organised, self-motivated, and capable of managing priorities under pressure.

Desirable

• Experience working for or with an MSP or IT Services provider.
• Exposure to monitoring tools, RMM platforms, or scripting (PowerShell, Bash).
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco, Azure) are a bonus.

Why Join Supere?

• A chance to work across varied environments with modern tools and technologies.
• Supportive team culture that values technical input and professional growth.
• Flexible working options and a people-first approach.
• Opportunities to get involved in exciting projects and shape how we deliver IT.

Apply now and help us deliver expert IT the right way – with quality, integrity, and a smile.