e-Rostering Systems Assistant Homerton Healthcare NHS Foundation Trust

Homerton Healthcare NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A permanent position within the eRoster Team at a leading healthcare trust in London. The role involves overseeing shared mailboxes, supporting users with system queries, and maintaining communication regarding system updates. The ideal candidate will possess strong communication skills and discretion in handling confidential matters.

Qualifications

• Knowledge of HealthRoster is beneficial, full training will be provided.

Responsibilities

• Oversee and maintain shared mailboxes for the service.
• Support users with queries related to system access and navigation.
• Draft communication bulletins to inform users of system updates.

Skills

Communication

Discretion

Job description

Vacancy within the eRoster Team at Homerton Healthcare

A vacancy has become available within the eRoster Team at Homerton Healthcare, currently based at Orsman Road, Haggerston. This is a permanent role, offering 37.5 hours per week, with core business hours from 9:00 to 17:00, Monday to Friday.

While knowledge of HealthRoster is beneficial, full training will be provided after appointment.

Applications will be longlisted based on answers provided in the application form. Please note that the closing date is indicative and the vacancy may close early once sufficient applications are received.

Key Responsibilities

1. Oversee and maintain shared mailboxes for the service, ensuring all new starters and changes are updated in the eRostering system.
2. Support users with queries related to system access and navigation, ensuring they understand the system.
3. Act as the main contact for the service, passing relevant information to the Systems Manager and System Administrators.
4. Draft communication bulletins to inform users and managers of system updates and necessary actions.
5. Follow internal processes as directed by the Systems Manager.
6. Respond to user queries in shared mailboxes to resolve issues promptly.
7. Share information from clinical divisions with system administrators regarding developments in their focus areas.
8. Support non-clinical divisions in maintaining their rosters, templates, and staff patterns.
9. Assist the system manager and administrators to expand your knowledge of the system and processes.
10. Exercise discretion when dealing with confidential matters, ensuring information security.
11. Maintain excellent communication skills with colleagues, managers, and external agencies in a courteous manner.

About Homerton Healthcare NHS Foundation Trust

Homerton Healthcare NHS Foundation Trust is a high-performing organization serving Hackney, East London, The City, and beyond. We are proud of achieving an 'Outstanding' rating from the CQC.

The Trust provides comprehensive hospital and community health services, including specialist services, out of St Leonard's Hospital and the Mary Seacole Nursing Home.

We value diversity, inclusion, and equality, reflected in our policies and People Plan. All staff are expected to embody our Trust values.

We are committed to fair recruitment and supporting staff development. Homerton has been recognized as one of the Best Places to Work by HSJ & Nursing Times.

For more details, view the full job description and person specification attached to this page. The person specification outlines the criteria against which your application will be assessed.

This advert closes on Thursday, 22 May 2025.

Proud member of the Disability Confident employer scheme

As a Disability Confident employer, we offer interviews to applicants who declare a disability and meet the minimum criteria, subject to certain recruitment conditions.