E-Rostering Service Desk Assistant

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking an administration assistant to join their e-Rostering team. The role involves supporting the system service desk, ensuring accurate data entry, and providing excellent customer service. Full training will be provided, and the position offers a supportive work culture with opportunities for recognition and employee wellbeing programs.

Benefits

Employee Assistance Programme

Counselling Services

Fast-track Physiotherapy Service

Recognition Awards

Qualifications

• Inputting data into the e-Rostering system with accuracy.
• Answering phone calls and support requests from users.

Responsibilities

• Supporting e-Rostering and overseeing the system service desk.
• Providing excellent customer service to maximize system benefits.

Skills

Customer Service

Attention to Detail

Data Entry

Education

Proficient in MS Office

Job description

Are you passionate about customer service and working in a digital service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service desk.

We welcome prospective applicants contacting us for an informal discussion and to answer any questions you may have. For more information, please contact John Snelson - e-Rostering Team Leader at [e-mail].

This job advert will close as soon as sufficient applications have been received. Please apply promptly if interested.

The department are the expert system administrators of the e-Rostering system and associated modules, including Safecare, ESRgo, TimeClocks, and Medics on Duty. They are responsible for system configuration, support, training, data analysis, and reporting to maximize benefits and ensure the system supports efficient staffing.

You will be inputting data into the central e-Rostering system, maintaining accuracy and attention to detail. You will answer phone calls and support requests from managers and users, providing excellent customer service to help users maximize system benefits.

You should already be proficient in Excel, Word, and other MS Office packages and be willing to learn about our e-Rostering and ESR systems. Full training will be provided.

The service desk operates Monday – Friday, 8.30 – 4.30, in a paperless environment.

Please ensure you read the job description and demonstrate how you meet the person specification in your application.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate, North Yorkshire, Leeds, and parts of the North East. We provide outstanding care and value kindness, integrity, teamwork, and equality. If you're seeking a rewarding NHS career where you can make a real difference, HDFT could be the right place for you!

We Offer Colleagues

• A supportive culture for colleagues to bring their whole selves to work.
• Recognition through regular appraisals, Making a Difference & Team of the Month Awards, and annual Colleague Recognition Awards.
• Employee support and wellbeing programs including an Employee Assistance Programme, counselling, and a fast-track Physiotherapy service.

Please Note

• Posts may close early if sufficient applications are received.
• Visa sponsorship is only available for certain roles; please ensure the role meets visa criteria before applying.
• The Trust does not offer relocation packages for Agenda for Change roles.

For further details or informal visits, contact:

• Name: John Snelson
• Job Title: e-Rostering Team Lead
• Email: [e-mail]