E-Commerce Transformation: Technical Business Analyst

Sanderson; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Sanderson is leading a major e-commerce transformation programme to reshape the customer experience. We seek an experienced Business Analyst or Technical Business Analyst to map customer journeys, identify hidden business rules and translate complex requirements into actionable outcomes for delivery teams.

The role focuses on large-scale transformation within e-commerce and digital platforms, with emphasis on collaboration across stakeholders and technical teams to modernise the platform and

Qualifications

• Proven BA experience in large-scale transformation programmes
• Experience with e-commerce, retail or digital platforms
• Proficient in mapping customer journeys and business processes
• Strong technical and systems analysis capabilities
• Experience supporting complex migrations and platform modernisation
• Adept at uncovering undocumented business logic
• Excellent stakeholder management and communication skills
• Interest in AI and emerging technologies

Responsibilities

• Analyse current customer journeys and business processes
• Uncover hidden business rules and undocumented logic
• Translate complex requirements into clear, actionable outcomes for delivery teams
• Collaborate with cross-functional teams to define future-state architectures and migrations

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Process Mapping

Migration & Platform Modernisation

Analytical Thinking

Job description

Sanderson is leading a major e-commerce transformation programme to reshape the customer experience. We seek an experienced Business Analyst or Technical Business Analyst to map customer journeys, identify hidden business rules and translate complex requirements into actionable outcomes for delivery teams.

The role focuses on large-scale transformation within e-commerce and digital platforms, with emphasis on collaboration across stakeholders and technical teams to modernise the platform and